IT Support Engineer

GIGANTES GROUP PTE. LTD.; Singapore; On-site; SGD 42,000 - 52,000; Full time

Job summary

GIGANTES GROUP PTE. LTD. is seeking an IT Support Engineer to oversee daily technology operations, maintain infrastructure, and assist with key projects. You will provide hands-on support for MacOS/Windows devices, manage accounts, and help deploy devices for new hires.

The role includes maintaining the server room, backups, and asset inventory, ensuring data security and smooth operation for a growing family office in Singapore.

Qualifications

• Day-to-day IT support for hardware, software, networking & printers.
• Proactive problem solving and user-focused assistance.
• Strong communication and troubleshooting skills.

Responsibilities

• Serve as the primary IT support contact for hardware, software, networking, and printers.
• Troubleshoot MacOS and Windows devices and manage user accounts & access.
• Monitor and maintain on-site infrastructure, backups, and asset inventory.

Tools

MacOS

Windows

Microsoft 365

Google Workspace

Password managers

Job description

Company

We are a growing Family Office looking for a proactive, hands-on IT Support Engineer to oversee our day-to-day tech operations, maintain our infrastructure, and assist with key upcoming technology projects.

Key Responsibilities

1. Day-to-Day Technical Support

• Serve as the primary point of contact for all internal IT issues involving hardware, software, networking, and printers.
• Troubleshoot and resolve MacOS and Windows laptop/desktop issues in a timely, approachable manner.
• Provision and manage user accounts, email setups, and software access (e.g., Microsoft 365, Google Workspace, password managers).

2. Onboarding & Asset Management

• Procure, configure, and deploy laptops and workstations for all new hires.
• Maintain an accurate, up-to-date inventory of all company IT assets, hardware, and software licenses.

3. Server Room & Infrastructure Maintenance

• Monitor and maintain on-site server room equipment, including network switches, routers, firewalls, and NAS/backup storage solutions.
• Execute and monitor regular data backups to ensure strict data security and disaster readiness.