Desktop Engineer and VIP support

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

5G-Starlink Pte. in Singapore is looking for a Desktop Engineer and VIP support specialist to join our IT team.

You will install, configure and troubleshoot OS and software, and provide deskside VIP support for CEO, CFO and department heads across the organisation. Responsibilities include hardware troubleshooting, asset and license inventory, coordinating with vendors for replacements, and ensuring issues are resolved within SLA.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering (Computing/Telecommunication) or equivalent.
• 5 to 8 years of experience in Deskside issues troubleshooting and Administration.
• Must have Windows OS experience, Software/ Hardware installation & troubleshooting.
• Experience in VIP users handling, DSS Team management.

Responsibilities

• Install, configure, and troubleshoot OS and Software related issues and help users to resolve the issue.
• VIP support for CEO/CFO/Dept Heads, addressing and resolving issues.
• Troubleshoot laptop hardware related issues.
• Ensure all issues are addressed within SLA and coordinate with EUC team for asset allocation and licensing.

Skills

VIP support

OS troubleshooting

Deskside troubleshooting

Hardware troubleshooting

Vendor coordination

Asset management

ITIL familiarity

Education

Bachelor's degree in IT/CS/Engineering

Tools

Imaging tools

Ticketing systems

Job description

About the job Desktop Engineer and VIP support

Responsibilities & Requirements

• Install, Configure, and troubleshoot OS and Software related issues and help users to resolve the issue
• Should have experience in handling VIP support -Addressing and resolving issues of CEO/CFO/Dept Heads
• Good understanding in troubleshooting laptop hardware related issues
• Handle all non-compliant report shared by EUC team and support team to reduce noncompliance.
• Arrange shifts and plan support for VIP/ Retail stores with support teams availability
• Ensure all assigned /reported issues are addressed within SLA
• Co-ordinate with KL deskside support team for laptop imaging and allocation
• Maintain laptop allocation and software license inventory and ensure all allocations are tracked and updated
• Support EUC team during audit for queries related to allocation of assets and licensed software
• Coordinate with vendor for hardware replacement during failure
• Coordinate with client and vendor for asset disposal
• Must be willing to work on rotational shift. Weekend support as and when needed. Must be flexible to meet current and future business needs
• Positive attitude, problem solving skills and self-initiative are must qualities
• Prepare documentations and specifications
• Collaborate with other team members and stakeholders

Additional requirements:

• Responsible for VIP users support , take bottom-line responsibility when an issue reported and coordinate with other stake holders to get the resolution
• Retail store support: Promptly respond and support all issues reported by clients EP/PP stores across Singapore
• Support and coordinate for asset shipping for roadshows and provide end to end deskside support
• Follow up with vendor for Fixed asset disposal and share the required documents with client to complete the process
• Escalate to the relevant team as required, promptly following procedures, and ensuring management is updated accordingly.
• Ensure the Client and delivery team is always up to date on incident progress. Provide detailed feedback to team members on all the incident resolutions, ensuring full details are documented and entered Knowledge base

Knowledge of ITIL v3 and Intermediate topics is preferred. Certified in ITIL would be a benefit

Requirements

• Bachelors Degree Qualification in Information Technology, Computer Science, Engineering (Computing/Telecommunication) or equivalent
• 5 to 8 years of experience in Deskside issues troubleshooting and Administration
• Must have windows OS experience, Software/ Hardware installation & troubleshooting.
• Experience in VIP users handling, DSS Team management.