Deskside Support Engineer (Entry Level ) – Central Singapore

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Alphaeus PTE. LTD. in Singapore is seeking a Deskside Support Engineer to provide onsite end-user IT support for a large deployment.

This entry‑level role is ideal for fresh graduates looking to gain hands‑on experience with desktops, laptops, peripherals and standard software. You will troubleshoot issues, configure Windows OS, assist users, maintain asset records and escalate complex problems to senior teams.

Qualifications

• NITEC / Higher NITEC / Diploma or equivalent in IT, Computer Engineering, Information Systems or related discipline.

Responsibilities

• Provide onsite deskside and end-user IT support.
• Troubleshoot desktop, laptop, hardware and software issues.
• Install, configure and support Windows operating systems and standard applications.
• Perform setup, deployment, replacement and configuration of desktops, laptops and IT peripherals.
• Troubleshoot printers and other peripheral devices.
• Provide basic network connectivity troubleshooting.
• Assist users with common IT-related issues and service requests.
• Perform basic hardware diagnosis and coordinate replacement where required.
• Maintain proper records of IT assets, incidents and service requests.
• Escalate more complex technical issues to the appropriate support teams.
• Follow established IT support procedures, security requirements and service standards.
• Perform other IT support duties as assigned.

Skills

End-user support

Onsite support

Windows OS basics

Desktop troubleshooting

Communication

Team player

Education

NITEC / Higher NITEC / Diploma or equivalent

Job description

Job Description

Alphaeus is looking for Deskside Support Engineers to support an upcoming large-scale IT deployment in Singapore.

This is an excellent opportunity for fresh graduates and entry‑level IT professionals who are looking to build hands‑on experience in end‑user computing and IT support.

Successful candidates will provide onsite technical support to users and assist with day‑to‑day desktop, laptop, hardware and software‑related issues.

Key Responsibilities

• Provide onsite deskside and end‑user IT support.
• Troubleshoot desktop, laptop, hardware and software issues.
• Install, configure and support Windows operating systems and standard applications.
• Perform setup, deployment, replacement and configuration of desktops, laptops and IT peripherals.
• Troubleshoot printers and other peripheral devices.
• Provide basic network connectivity troubleshooting.
• Assist users with common IT‑related issues and service requests.
• Perform basic hardware diagnosis and coordinate replacement where required.
• Maintain proper records of IT assets, incidents and service requests.
• Escalate more complex technical issues to the appropriate support teams.
• Follow established IT support procedures, security requirements and service standards.
• Perform other IT support duties as assigned.

Requirements

• NITEC / Higher NITEC / Diploma or equivalent qualification in Information Technology, Computer Engineering, Information Systems or a related discipline.
• Fresh graduates are welcome to apply.
• Candidates with up to 1 year of IT support, desktop support or deskside support experience are welcome.
• Basic knowledge of Windows operating systems, desktops, laptops and common IT peripherals.
• Basic understanding of networking and troubleshooting would be advantageous.
• Good communication and interpersonal skills.
• Comfortable providing onsite support and interacting directly with end users.
• Willing to learn and able to work effectively as part of a support team.
• Able to commence work on or around 1 September 2026.

Work Location: Central Singapore
Work Arrangement: Onsite
Work Week: 5 days