Deputy Commissioner, Online Safety Operations

IMD Info-communications Media Development Authority; Singapore; In loco; SGD 150.000 - 210.000; Tempo pieno

Descrizione del lavoro

Office of the Commissioner of Online Safety (OSC) invites a Deputy Commissioner (Operations) to lead end-to-end victim complaints operations and investigations within a new government agency established under OSRAA. You will shape the operating model, set service standards, and build inter-agency collaboration to deliver fair, trauma-informed outcomes.

You will oversee frontline teams, establish risk controls, and drive continuous improvement while maintaining public accountability and high

Competenze

• At least 10 years’ supervisory experience leading operations, investigations, trust & safety, technology policy, regulatory operations, enforcement, or complex service delivery in public or private sectors.
• Experience designing and running high-volume, high-stakes casework operations with clear service standards and quality controls.
• Familiarity with how online platforms operate (including content moderation and enforcement processes, reporting tools, recommender systems conceptually).

Mansioni

• Strategic leadership and organisational set-up: co-develop multi-year operational strategy and roadmap; establish trusted authority for online safety victim relief.
• Oversee case resolution and investigations: own end-to-end lifecycle for reporting online harms; set casework quality standards; develop escalation pathways.
• Operational policy, frameworks and controls: architect and maintain OSRAA frameworks; ensure governance and risk management.
• Stakeholder engagement and ecosystem collaboration: build relationships with government agencies, platforms, industry partners; represent OSC in coordination fora.
• People leadership, capability building and culture: lead multidisciplinary teams; foster rigorous, empathetic, safe working environment; wellbeing measures.
• Corporate leadership and organisational management: oversee planning, budgeting, procurement, performance management; support external communications.

Conoscenze

Leadership

Policy development

Stakeholder management

Communication

People leadership

Descrizione del lavoro

Office of the Commissioner of Online Safety (OSC) invites a Deputy Commissioner (Operations) to lead end-to-end victim complaints operations and investigations within a new government agency established under OSRAA. You will shape the operating model, set service standards, and build inter-agency collaboration to deliver fair, trauma-informed outcomes.

You will oversee frontline teams, establish risk controls, and drive continuous improvement while maintaining public accountability and high