Senior Manager / Manager, Specialised Matters, Appeals and Reconsideration (SAR)

IMD Info-communications Media Development Authority; Singapore; Presencial; SGD 90.000 - 140.000; Jornada completa

Descripción de la vacante

IMD Info-communications Media Development Authority is seeking a role within the Online Safety Project Office to handle applications for end-user identity information of online harm perpetrators, as well as reconsideration and appeals matters. The role involves establishing SOPs and maintaining registries, working with stakeholders to strengthen online safety.

The candidate will contribute to a new regime, requiring strong legal framework understanding, regulatory insight, and principled

Formación

• Background in Law, Public Policy, Regulatory Affairs, or related field with understanding of legal frameworks.
• Ability to develop frameworks for new regimes and make principled, precedent-free decisions.
• Experience in case management, appeals administration, or regulatory compliance in digital safety/telecoms.
• Strong analytical skills to interpret complex legal matters and advise on policy.

Responsabilidades

• Handle applications for end-user identity information (EUI) of perpetrators of online harm.
• Process reconsideration and appeals-related applications.
• Assist in developing standard operating procedures and a registry for EUI, reconsideration, and appeals.
• Collaborate with stakeholders to strengthen online safety and regulatory work.
• Manage knowledge management of the Office’s work.

Conocimientos

Law background

Public policy

Regulatory affairs

Analytical thinking

Stakeholder management

Educación

Law/Policy degree

Descripción del empleo

What the role is

Victims of online harm often have no effective way to stop the harm, especially where perpetrators act anonymously online. The Online Safety Project Office has been newly set up to establish a regime that better protects victims by providing timely, effective and accessible means of relief.

SAR is the team within the Office responsible for reconsideration, appeals and other specialised casework. It supports victims in matters such as helping identify perpetrators of online harm, and helps ensure that Office’s decisions are robust, properly reviewed, and able to withstand scrutiny.

What you will be working on

• Handling applications by victims for end-user identity information (EUI) of perpetrators of online harm
• Handling applications for reconsideration of decisions
• Assisting in matters relating to appeals against decisions
• Establishing relevant standard operating procedures
• Developing, maintaining, and managing a registry for EUI, reconsideration, and appeals
• Working with different stakeholders to strengthen online safety
• Managing knowledge management of the Office’s work

What we are looking for

• Background in Law, Public Policy, Regulatory Affairs, or related field with strong understanding of legal frameworks
• Able to operate at the frontier of a new regime, develop frameworks for untested situations and have the confidence to make principled decisions on matters without precedent.
• Experience in case management, appeals administration, or regulatory compliance within digital safety or telecommunications sectors
• Strong analytical skills with ability to interpret complex legal matters and provide sound policy recommendations
• Excellent stakeholder management skills with experience working across internal and external parties on sensitive regulatory matters
• Knowledge of online safety regulations, digital harm prevention, and the Online Safety (Relief and Accountability) Act would be highly advantageous