Deployment Trainer

EPOS; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

EPOS, a Singapore-based POS digital solutions provider, seeks a Deployment Trainer to onboard merchants with EPOS solutions. You will travel daily to merchant locations across Singapore, delivering product deployment, training, and system setup.

The role requires strong communication and on-site presence in a fast-paced fintech environment. The ideal candidate enjoys interacting with customers and can independently manage multiple deployment schedules while ensuring customers gain confidence in

Qualifications

• Diploma or Bachelor’s degree in a related field is required or preferred.
• Experience in customer training, onboarding, deployment, implementation, customer service or hospitality operations is preferred.
• Fresh graduates with strong communication and presentation skills are welcome to apply.
• Must be comfortable with daily travel to merchant locations and field-based work.
• Excellent communication, interpersonal and customer engagement skills are essential.
• Proficiency in English; additional languages are advantageous.

Responsibilities

• Conduct on-site deployment and setup of EPOS products at merchant locations.
• Travel daily to merchant sites across Singapore to provide product training and onboarding support.
• Train merchants and their staff on system functionalities and workflows.
• Guide merchants through configuration, account setup, and readiness checks.
• Provide hands-on demonstrations and address product questions during deployment sessions.
• Ensure merchants successfully adopt and utilize EPOS solutions post-implementation.
• Troubleshoot basic issues and escalate complex cases as needed.
• Collaborate with Sales, Customer Success and Technical Support for a seamless onboarding experience.
• Maintain deployment records, training completion reports, and customer feedback.
• Capture merchant feedback and communicate enhancement opportunities to stakeholders.
• Support product updates, feature rollouts, and refresher trainings.

Skills

customer training

onboarding

deployment

communication skills

presentation skills

customer service

hospitality operations

English proficiency

Education

Diploma or Bachelor's Degree in Business, Hospitality, Information Technology, Training, or related field

Tools

POS systems

Job description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

We empower merchants with innovative payment, POS, CRM, and business management solutions that help businesses streamline operations and accelerate growth.

Job Summary

We are seeking a customer-focused and energetic Deployment Trainer to support the successful onboarding and adoption of EPOS solutions. In this field-based role, you will travel daily to merchant locations across Singapore to conduct product deployment, training, and system setup activities.

You will be the face of EPOS during the onboarding journey, ensuring merchants are equipped with the knowledge and confidence to effectively utilize our POS, payment, and business management solutions. The ideal candidate enjoys interacting with customers, has strong communication skills, and is comfortable working on-site in a fast-paced environment.

Responsibilities

• Conduct on-site deployment and setup of EPOS products and solutions at merchant locations
• Travel daily to merchant sites across Singapore to provide product training and onboarding support
• Train merchants and their staff on system functionalities, operational workflows, and best practices
• Guide merchants through system configuration, account setup, and operational readiness checks
• Provide hands-on demonstrations and answer product-related questions during deployment sessions
• Ensure merchants successfully adopt and utilize EPOS solutions following implementation
• Troubleshoot basic product or operational issues during deployment and escalated complex cases when necessary
• Work closely with Sales, Customer Success, and Technical Support teams to ensure a seamless onboarding experience
• Maintain accurate deployment records, training completion reports, and customer feedback documentation
• Gather merchant feedback and communicate enhancement opportunities to internal stakeholders
• Support product updates, feature rollouts, and refresher training sessions when required
• Ensure all deployments are completed in accordance with company standards and service level expectations

Requirements

• Diploma or Bachelor's Degree in Business, Hospitality, Information Technology, Training, or a related field
• Experience in customer training, onboarding, deployment, implementation, customer service, or hospitality operations is preferred
• Fresh graduates with strong communication and presentation skills are welcome to apply
• Comfortable with daily travel to merchant locations and field-based work
• Excellent communication, interpersonal, and customer engagement skills
• Strong problem-solving abilities and attention to detail
• Patient and confident in conducting face-to-face training sessions with users of varying technical backgrounds
• Ability to work independently while managing multiple deployment schedules
• Proficiency in English; additional languages are advantageous
• Experience with POS systems, payment solutions, retail operations, or F&B operations will be an added advantage

Benefits

What We Offer

• Opportunity to work directly with merchants across diverse industries
• Exposure to innovative payment and business management technologies
• Structured training and professional development opportunities
• Collaborative and supportive work environment
• Career progression opportunities within a fast-growing fintech organization
• Join us in helping businesses successfully adopt digital solutions and unlock their growth potential through exceptional onboarding and training experiences