Field Deployment Trainer — Onsite POS & Training

EPOS; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

EPOS, a Singapore-based POS digital solutions provider, seeks a Deployment Trainer to onboard merchants with EPOS solutions. You will travel daily to merchant locations across Singapore, delivering product deployment, training, and system setup.

The role requires strong communication and on-site presence in a fast-paced fintech environment. The ideal candidate enjoys interacting with customers and can independently manage multiple deployment schedules while ensuring customers gain confidence in

Qualifications

• Diploma or Bachelor’s degree in a related field is required or preferred.
• Experience in customer training, onboarding, deployment, implementation, customer service or hospitality operations is preferred.
• Fresh graduates with strong communication and presentation skills are welcome to apply.
• Must be comfortable with daily travel to merchant locations and field-based work.
• Excellent communication, interpersonal and customer engagement skills are essential.
• Proficiency in English; additional languages are advantageous.

Responsibilities

• Conduct on-site deployment and setup of EPOS products at merchant locations.
• Travel daily to merchant sites across Singapore to provide product training and onboarding support.
• Train merchants and their staff on system functionalities and workflows.
• Guide merchants through configuration, account setup, and readiness checks.
• Provide hands-on demonstrations and address product questions during deployment sessions.
• Ensure merchants successfully adopt and utilize EPOS solutions post-implementation.
• Troubleshoot basic issues and escalate complex cases as needed.
• Collaborate with Sales, Customer Success and Technical Support for a seamless onboarding experience.
• Maintain deployment records, training completion reports, and customer feedback.
• Capture merchant feedback and communicate enhancement opportunities to stakeholders.
• Support product updates, feature rollouts, and refresher trainings.

Skills

customer training

onboarding

deployment

communication skills

presentation skills

customer service

hospitality operations

English proficiency

Education

Diploma or Bachelor's Degree in Business, Hospitality, Information Technology, Training, or related field

Tools

POS systems

Job description

EPOS, a Singapore-based POS digital solutions provider, seeks a Deployment Trainer to onboard merchants with EPOS solutions. You will travel daily to merchant locations across Singapore, delivering product deployment, training, and system setup.

The role requires strong communication and on-site presence in a fast-paced fintech environment. The ideal candidate enjoys interacting with customers and can independently manage multiple deployment schedules while ensuring customers gain confidence in