Dental Clinic Front Desk Specialist (Bilingual Mandarin)

DENTALIS PTE. LTD.; Singapore; On-site; SGD 25,000 - 31,000; Full time

Benefits offered by this job

Incentives

Annual leave and statutory benefits

Hands-on training in clinic operations

Job summary

Dentalis Pte. Ltd. is a boutique dental clinic located in Singapore’s CBD. The role involves greeting patients, handling registrations and payments, and coordinating appointments in a fast-paced clinic environment.

You will assist with billing, CHAS, MediSave, and insurance claims, while also supporting the clinical team with daily operations. Training is provided for dispensing prescribed medications and clinic processes.

Qualifications

• Minimum GCE N Level, O Level, or ITE certification.
• Good spoken and written English; Chinese (Mandarin) proficiency required for patient interactions.
• Warm, organised, team player, reliable and takes initiative.
• Basic computer and administrative skills.
• Prior clinic, hospitality, or customer service experience is a plus—not required.

Responsibilities

• Welcome patients and manage check-in, registration, and payment.
• Answer calls, WhatsApp messages, emails, and walk‑in enquiries.
• Schedule, confirm, and manage appointments.
• Explain treatment estimates, payment options, and appointment instructions clearly.
• Process billing, CHAS, MediSave, and insurance claims.
• Dispense prescribed medication accurately (training provided).
• Send patient reminders, follow-ups, and recall messages.
• Support the clinical team with room turnover and day-to-day operations.
• Assist during photoshoots, clinic events, and ad hoc duties as needed.

Skills

Customer service

Multitasking

English communication

Mandarin language

Education

GCE N/O/ITE certificate

Tools

MS Office

Job description

Dentalis Pte. Ltd. is a boutique dental clinic located in Singapore’s CBD. The role involves greeting patients, handling registrations and payments, and coordinating appointments in a fast-paced clinic environment.

You will assist with billing, CHAS, MediSave, and insurance claims, while also supporting the clinical team with daily operations. Training is provided for dispensing prescribed medications and clinic processes.