Delivery Director(IT)

DYNAMIC HUMAN CAPITAL PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading human capital firm in Singapore is seeking a Delivery Director (IT) to manage client relationships and oversee IT service delivery. This role requires strong leadership and program management skills, with a focus on client satisfaction and financial performance. The ideal candidate will excel in communication and interpersonal skills, alongside having a solid technical understanding across IT domains. It offers the opportunity to make a significant impact across projects and enhance operational excellence.

Qualifications

• Experience managing relationships and delivery of IT services.
• Ability to oversee financial governance of projects.
• Skills in building senior stakeholder relationships and communication.

Responsibilities

• Manage overall relationship with clients and project delivery.
• Oversee governance and financial performance of engagements.
• Facilitate collaboration between onsite and remote teams.

Skills

Excellent communication and interpersonal skills

Strong technical and domain knowledge across various IT domains

Program management expertise

Client-centric approach

Leadership and team management skills

Problem-solving and analytical abilities

Strong financial acumen

Job description

Delivery Director (IT) – Dynamic Human Capital Pte Ltd – Islandwide, SG

Role Description

A dedicated point of contact based at a client’s location, responsible for managing the overall relationship, communication, and delivery of IT services, ensuring alignment with client needs and expectations while fostering a strong working partnership on‑site.

This role is crucial in overseeing the successful execution and completion of all projects and service delivery for clients based in Asia. Responsibilities span strategic planning, team leadership, client management, and operational excellence.

Key Responsibilities

• Act as the trusted executive partner for Singapore‑based clients, accountable for successful delivery of programmes and services across the account portfolio.
• Own governance and financial performance (P&L, margins, growth pipeline) of assigned engagements.
• Identify, qualify, and nurture new opportunities within existing accounts together with sales and solution teams.
• Oversee financial governance of the portfolio: revenue, profitability, forecasting, change control, and investment decisions for pilots and innovation.
• Build and maintain C‑suite and senior stakeholder relationships, becoming a strategic advisor on transformation and operational excellence.
• Communicate project updates, challenges, and successes to clients proactively.
• Define and run account‑level governance: steer‑co meetings, operational reviews, and risk/issue management across delivery towers.
• Shape multi‑year account strategy and roadmaps aligned to the client’s business priorities in Singapore and ASEAN.
• Maintain high client satisfaction scores and redeemability by proactively addressing concerns and showcasing delivered value and outcomes.
• Monitor project progress against timelines and budgets, identifying potential risks and mitigation strategies.
• Ensure quality standards and SLA/KPI adherence across regional and global teams (onshore Singapore plus offshore/nearshore centres).
• Coordinate with remote IT teams to deliver project deliverables on time, managing risk and contingency plans.
• Manage project financials, ensuring profitability, controlling costs, and managing resource allocation and staffing.
• Motivate and mentor onsite IT teams; provide executive escalation management and drive resolution on critical incidents and programme risks.
• Facilitate collaboration between onsite and remote teams; oversee staffing and resource allocation for projects.

Leadership & Team Management

• Manage and motivate onsite IT team, providing mentorship and performance feedback.
• Provide executive escalation management to resolve critical incidents and programme risks.
• Facilitate collaboration between onsite and remote teams.
• Direct teams of Project Managers and other delivery‑focused roles, including remote or offshore teams.
• Oversee resource allocation and staffing to ensure project support.

Key Skills

• Excellent communication and interpersonal skills
• Strong technical and domain knowledge across various IT domains
• Program management expertise and ability to handle challenging situations and engagements
• Client‑centric approach and ability to build trust
• Leadership and team management skills
• Problem‑solving and analytical abilities
• Strong financial acumen and ability to identify opportunities to expand delivery footprint

Contact Information

Email: [e-mail]

Address: 2 Kallang Avenue #03‑08 CT Hub Singapore 339407

Legal and Privacy Statements

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.