Delivery Admin

EMPLIFI PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

EMPLIFI PTE. LTD. is seeking a Delivery Coordinator in Singapore to optimize daily routes for delivery teams and act as the main contact for scheduling windows. You will proactively manage issues like traffic or delays to keep the customer journey on track and maintain empathetic, timely updates to customers.

The role requires 1–2 years in logistics or admin, proficiency with ERP systems, and strong Excel skills, with a focus on accuracy and proactive problem solving.

Qualifications

• 1–2 years of experience in logistics, delivery coordination, or administrative roles, preferably in Retail/Furniture.
• Proficiency with logistics software, route optimization tools, or ERP systems; strong Excel skills are essential.
• Excellent phone etiquette, calm under pressure, and proactive problem-solving abilities.

Responsibilities

• Coordinate daily routes for delivery teams to maximize efficiency.
• Act as the main contact to confirm delivery windows and resolve scheduling hurdles.
• Proactively manage logistical issues (traffic, delays) to keep the customer journey on track.
• Keep customers updated on their delivery status with empathy and professionalism.
• Notify customers promptly of any changes with professionalism and empathy.
• Manage post-delivery feedback and coordinate rectification trips for damaged items.
• Update our ERP system in real-time to track delivery success and inventory movements.
• Liaise with Warehouse to ensure furniture is picked, wrapped, and staged for loading per next-day schedule.
• Coordinate with Sales Admin and Purchasing to track the arrival of indent/pre-order items needed for specific delivery dates.

Skills

Logistics software

Route optimization

ERP systems

Microsoft Excel

Customer service

Problem solving

Attention to detail

Phone etiquette

Tools

ERP software

Route optimization tools

Logistics software

Microsoft Excel

Job description

• Coordinate daily routes for delivery teams to ensure efficiency.
• Act as the main point of contact to confirm delivery windows and resolve scheduling hurdles.
• Proactively manage logistical issues (traffic, delays) to keep the customer journey on track.
• Keep customers updated on their delivery status with empathy and professionalism.
• Notify customers promptly of any changes with professionalism and empathy.
• Manage post-delivery feedback and coordinate any necessary rectification trips for damaged items.
• Update our ERP system in real-time to track delivery success and inventory movements.
• Liaise closely with the Warehouse to ensure furniture is picked, wrapped, and staged for loading according to the next day's schedule.
• Coordinate with the Sales Admin and Purchasing teams to track the arrival of indent/pre-order items needed for specific delivery dates.

Requirements

• Minimum 1-2 years in a logistics, delivery coordination, or administrative role, preferably within the Retail, Furniture sector.
• Proficiency in logistics software, route optimization tools, or ERP systems. Strong skills in Microsoft Excel are essential.
• Exceptional phone etiquette and the ability to remain calm and professional when handling difficult customer situations or logistical crises.
• High attention to detail (to avoid wrong-item deliveries) and a proactive approach to problem-solving.