De Beaute Customer Care Officer Consultant

DE BEAUTE (SSC) PTE. LTD.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Benefits offered by this job

Sunday rest days

Sales commissions

Staff benefits

Career development

Job summary

De Beaute is seeking a friendly Customer Care Officer Consultant in Singapore to welcome clients, understand their needs, and guide them to the right beauty treatments and packages. You will handle appointments, respond to inquiries across channels, explain procedures and pricing, and help deliver an outstanding client experience.

Training may be provided to support commissions and career growth. Benefits include rest days on Sundays, commissions and incentives, staff benefits, allowances, and

Qualifications

• Excellent communication and customer service skills.
• Friendly, patient and professional manner.
• Comfortable discussing beauty treatments and packages with clients.

Responsibilities

• Welcome and assist clients in person, by phone and online.
• Understand clients’ needs and provide information about treatments and packages.
• Explain treatment procedures, benefits, pricing and promotions clearly.
• Recommend suitable treatments or packages based on client preferences.
• Manage appointments, follow-ups and client inquiries.

Skills

Strong communication

Customer service

Friendly demeanor

Professional attitude

Job description

De Beaute Customer Care Officer Consultant

De Beaute is a premier high-end TCM medi-spa and established beauty, aesthetics, and slimming centre, and is seeking a friendly, service-oriented Customer Care Officer Consultant to help clients feel welcome, informed, and confident when choosing the right beauty treatments and packages.

Salary:

$2,300–$3,500 per month, plus additional incentives

Benefits:

• Rest or off days on Sundays and no work on public holidays
• Salary with commissions and incentives
• Staff benefits, allowances, and supportive working environment
• Long-term career development opportunities

Key Responsibilities

• Welcome and assist clients in person, by phone and through online channels.
• Understand clients’ needs and provide information about available treatments and packages.
• Explain treatment procedures, benefits, pricing and promotions clearly.
• Recommend suitable treatments or packages based on clients’ preferences and needs.
• Manage appointments, follow-ups and client enquiries.
• Maintain accurate client records and provide attentive aftercare support.
• Work with the team to deliver an excellent client experience.

Requirements

• Strong communication and customer service skills.
• Friendly, patient and professional manner.
• Comfortable discussing beauty treatments and packages with clients.
• Sales or beauty‑industry experience is an advantage; training may be provided.

Skills and Experience :

• Treatment and package sales: Knowledgeable in explaining treatment options, package inclusions, pricing and promotions, and recommending suitable choices based on customer needs.
• Customer daily bookings: Experienced in arranging and managing appointments, confirming bookings and coordinating treatment schedules.
• Client care and service: Provide attentive service throughout the customer journey, including assisting customers before and during treatments.
• Package monitoring: Keep track of customers’ package usage, remaining sessions and follow-up appointments.
• Customer care follow-up: Contact and follow up with customers after treatments to check on their experience, provide after‑care information and support future bookings.
• Sales follow-through: Build positive customer relationships and identify appropriate opportunities for repeat visits or package renewals.