DCN IP Network Engineer - Incident & Reliability

UP COMMUNICATIONS PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

UP COMMUNICATIONS PTE LTD is seeking a DCN IP Network Engineer to own end-to-end incident resolution and collaborate with cross-functional teams on complex network issues. The role requires hands-on experience with Huawei devices and DCN technologies in a demanding environment.

You will engage in problem analysis, technical coordination, and preventive maintenance while ensuring safety, security, and adherence to SOPs.

Qualifications

• In-depth knowledge of routing, switching, WLAN/LAN, STP, HSRP, VLANs, OSPF, BGP.
• Hands-on troubleshooting of complex network problems with RCA experience.
• Experience with VXLAN, Cisco ACI, VXLAN BGP eVPN, SDA, and SD-WAN is a plus.
• Data Center network technologies knowledge and strong analytical skills.
• Willingness to learn and think logically under pressure.

Responsibilities

• Own end-to-end resolution of DCN network incidents escalated from L1/L2.
• Perform RCA to resolve chronic problems and security threats per ITIL.
• Collaborate with infra tower teams to troubleshoot and isolate root causes.
• Drive technical resolution with Huawei vendor support for hardware/software issues.
• Lead troubleshooting during high-pressure P1/P2 incidents with emergency workarounds and fixes.
• Coordinate technical calls with support teams to speed problem resolution.
• Adhere to customer and Huawei policies for change management and SOPs.
• Daily configuration, commissioning, and optimization of Huawei devices per requirements.
• Perform proactive network health checks to identify bottlenecks and degradation.
• Execute scheduled preventive maintenance and report network health results.
• Maintain professional customer relationships and provide proactive infrastructure advice.
• Act as SME and collaborate with TDs on complex problem resolutions.
• Demonstrate ability to work under high pressure to meet strict SLAs.

Skills

Networking fundamentals

Troubleshooting

Advanced technologies

Data center focus

Soft skills

Education

Diploma or Bachelor's degree in Engineering/Computer Science

Tools

Cisco routers/switches

Wireshark

Firewalls/VPNs

Job description

UP COMMUNICATIONS PTE LTD is seeking a DCN IP Network Engineer to own end-to-end incident resolution and collaborate with cross-functional teams on complex network issues. The role requires hands-on experience with Huawei devices and DCN technologies in a demanding environment.

You will engage in problem analysis, technical coordination, and preventive maintenance while ensuring safety, security, and adherence to SOPs.