Databricks Operations & Service Delivery Lead

ICON OUTSOURCING; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ICON OUTSOURCING seeks a senior IT operations and service delivery leader to drive end-to-end service delivery across markets. You will manage incidents, coordinate cross-functional teams, and push data-driven improvements using SQL, Python, and Databricks.

Responsibilities include ensuring SLA/KPI targets, leading major incident response, and delivering dashboards and executive updates. A strong ITIL background and ServiceNow experience are essential.

Qualifications

• 5+ years IT operations or service delivery experience.
• 3+ years in a Service Delivery or Application Support lead role.
• Strong knowledge of ITIL processes and ServiceNow platform.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.

Responsibilities

• Lead end-to-end service delivery and operational support for assigned markets.
• Manage incidents and coordinate cross-functional teams.
• Drive data analytics using SQL, Python, and Databricks.
• Produce service performance reports and executive updates.
• Govern production changes, releases, and CAB activities.

Skills

SQL

Python

Databricks

ITIL

ServiceNow

Leadership

Data analytics

Stakeholder management

Education

Bachelor's degree in CS/IT/Engineering

Tools

Databricks

Job description

ICON OUTSOURCING seeks a senior IT operations and service delivery leader to drive end-to-end service delivery across markets. You will manage incidents, coordinate cross-functional teams, and push data-driven improvements using SQL, Python, and Databricks.

Responsibilities include ensuring SLA/KPI targets, leading major incident response, and delivering dashboards and executive updates. A strong ITIL background and ServiceNow experience are essential.