Contract - Databricks Support Engineer

ICON OUTSOURCING; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ICON OUTSOURCING seeks a senior IT operations and service delivery leader to drive end-to-end service delivery across markets. You will manage incidents, coordinate cross-functional teams, and push data-driven improvements using SQL, Python, and Databricks.

Responsibilities include ensuring SLA/KPI targets, leading major incident response, and delivering dashboards and executive updates. A strong ITIL background and ServiceNow experience are essential.

Qualifications

• 5+ years IT operations or service delivery experience.
• 3+ years in a Service Delivery or Application Support lead role.
• Strong knowledge of ITIL processes and ServiceNow platform.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.

Responsibilities

• Lead end-to-end service delivery and operational support for assigned markets.
• Manage incidents and coordinate cross-functional teams.
• Drive data analytics using SQL, Python, and Databricks.
• Produce service performance reports and executive updates.
• Govern production changes, releases, and CAB activities.

Skills

SQL

Python

Databricks

ITIL

ServiceNow

Leadership

Data analytics

Stakeholder management

Education

Bachelor's degree in CS/IT/Engineering

Tools

Databricks

Job description

Job Summary

Lead end-to-end service delivery and operational support for assigned markets, ensuring SLA compliance and continuous improvement. Manage incidents, coordinate cross-functional teams, and drive data analytics using SQL, Python, and Databricks to optimize service quality.

Responsibilities

• Execute business-as-usual analytics and data processing tasks for assigned markets to support operational needs
• Maintain and optimize SQL and Python pipelines and notebooks within Databricks for reliable data workflows
• Own end-to-end service delivery, ensuring compliance with SLA and KPI targets across supported applications
• Manage major incidents and escalations, coordinating stakeholder communications to minimize business disruption
• Collaborate with business users, development teams, vendors, and platform owners to resolve production issues promptly
• Drive proactive monitoring, conduct root cause analysis, and implement recurring issue elimination to enhance service stability
• Govern production changes, release deployments, CAB activities, and operational readiness reviews to ensure smooth transitions
• Produce service performance reports, operational dashboards, and executive updates to inform leadership decisions
• Manage support team performance, including resource planning, shift coverage, knowledge management, and continuous improvement initiatives
• Lead operational excellence initiatives to improve service quality, efficiency, and customer satisfaction
• Ensure compliance with IT governance, audit, security, and data privacy requirements to maintain regulatory standards

Required competencies and certifications

• Strong SQL and Python skills for data processing, automation, analytics, and reporting
• Hands-on operational experience with Databricks, including managing notebooks, jobs, and monitoring
• Minimum 5 years of IT operations or service delivery experience, with at least 3 years in a Service Delivery or Application Support lead role
• Strong knowledge and practical experience with ITIL processes and ServiceNow platform
• Experience managing Level 2 application support in Luxury Retail environments
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline

Preferred competencies and qualifications

• Certifications in ITIL, PMP, PRINCE2, Agile, or ServiceNow are advantageous