Data Support Engineer

3 CUBED BUSINESS CONSULTING PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

3 CUBED BUSINESS CONSULTING PTE. LTD. is seeking a Sr.

Data Support Engineer to bolster market-level data delivery and operational analytics on Databricks. You will focus on reliable support, lifecycle tasks, and standardized processes to empower the core team with strategic insights. You will maintain SQL/Python pipelines, own incidents and SLA/KPI compliance, and coordinate with vendors and platform owners to ensure smooth production operations, with strong emphasis on ITIL practices and

Qualifications

• Databricks experience required for data processing and pipelines.
• Strong ITIL knowledge and application support background.
• Excellent written and spoken English and Mandarin.

Responsibilities

• Execute BAU analytics and data tasks for assigned markets.
• Maintain SQL/Python-based pipelines and notebooks in Databricks.
• Own end-to-end service delivery and ensure SLA/KPI compliance across supported applications.
• Manage major incidents, escalations, and stakeholder communications to minimize business disruption.
• Coordinate with business users, development teams, vendors, and platform owners to resolve production issues in a timely manner.
• Drive proactive monitoring, root cause analysis, recurring issue elimination, and continuous service improvement initiatives.
• Govern production changes, release deployments, CAB activities, and operational readiness reviews.
• Produce service performance reports, operational dashboards, and executive management updates.
• Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities.
• Drive operational excellence initiatives to improve service quality and efficiency.
• Ensure compliance with IT governance, audit, security, and data privacy requirements.

Skills

Databricks experience

ITIL knowledge

Mandarin Speaking

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline

Job description

Sr. Data Support Engineer

Support market-level data delivery by handling operational analytics and technical tasks on Databricks, with a strong focus on reliable support and consistent processes, enabling the core team to focus on strategy, regional alignment, and advance analytics initiatives.

Must have -

1. Databricks experience
2. Application Support experience with deep ITIL knowledge
3. Mandarin Speaking

Key Responsibilities

• Execute BAU analytics and data tasks for assigned markets
• Maintain SQL/Python-based pipelines and notebooks in Databricks
• Own end-to-end service delivery and ensure SLA/KPI compliance across supported applications.
• Manage major incidents, escalations, and stakeholder communications to minimize business disruption.
• Coordinate with business users, development teams, vendors, and platform owners to resolve production issues in a timely manner
• Drive proactive monitoring, root cause analysis, recurring issue elimination, and continuous service improvement initiatives.
• Govern production changes, release deployments, CAB activities, and operational readiness reviews.
• Produce service performance reports, operational dashboards, and executive management updates.
• Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities
• Drive operational excellence initiatives to improve service quality and efficiency
• Ensure compliance with IT governance, audit, security, and data privacy requirements

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• Strong SQL/Pythonskills for data processing and automation
• Hands-on Databricksoperational experience (notebooks, jobs, monitoring)
• Good SQL skills for analytics and reporting
• 5+ years of IT operations or service delivery experience, with at least 3 years in a Service Delivery or Application Support lead role.
• Strong knowledge of ITIL processes, with hands-on experience using ServiceNow.
• Experience in managing L2 application support for Luxury Retail
• Strong leadership, communication, analytical, and problem-solving skills.
• ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are advantageous.
• Excellent written and spoken English and Mandarin