Sr. Data Support Engineer

Base Camp Digital; Singapore; On-site; SGD 90,000 - 130,000; Part time

Job summary

Base Camp Digital is seeking a Sr. Data Support Engineer to ensure reliable data delivery and operations across Singapore markets. You will maintain Databricks pipelines, manage incidents, and drive governance and privacy compliance to support strategic analytics initiatives.

The role emphasizes SLA adherence, stakeholder communication, and continuous improvement within a fast-moving, data-driven environment that supports luxury retail operations.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• Strong SQL and Python skills for data processing and automation.
• Hands-on experience with Databricks notebooks, jobs, and monitoring.
• At least 5 years of IT operations or service delivery experience, including 3 years in a support or service delivery leadership role.
• Strong knowledge of ITIL processes and ServiceNow.
• Experience managing L2 application support, preferably in luxury retail.
• Excellent leadership, communication, analytical, and problem-solving skills.
• ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are an advantage.
• Proficiency in written and spoken English and Mandarin.

Responsibilities

• Execute BAU data and analytics tasks across assigned markets.
• Maintain SQL/Python pipelines, notebooks, and jobs in Databricks.
• Lead application support, ensuring SLA/KPI compliance and service quality.
• Manage incidents, escalations, stakeholder communication, and root cause analysis.
• Coordinate with business, technical, and platform teams to resolve production issues.
• Oversee monitoring, change management, deployments, and operational readiness.
• Prepare service performance reports and operational dashboards.
• Manage support resources, team performance, and knowledge management.
• Drive continuous improvement while ensuring IT governance, security, and data privacy compliance.

Skills

SQL

Python

Leadership

English

Mandarin

Education

Bachelor's degree in CS/IT/Engineering

Tools

Databricks

ServiceNow

Job description

Sr. Data Support Engineer

Support market-level data delivery by handling operational analytics and technical tasks on Databricks, with a strong focus on reliable support and consistent processes, enabling the core team to focus on strategy, regional alignment, and advance analytics initiatives.

What's On Offer:

Job Type: Contract
Duration: 1 year
Location: Singapore, Central
No Visa Sponsorships due to urgency of the role

Key Responsibilities

• Execute BAU data and analytics tasks across assigned markets.
• Maintain SQL/Python pipelines, notebooks, and jobs in Databricks.
• Lead application support, ensuring SLA/KPI compliance and service quality.
• Manage incidents, escalations, stakeholder communication, and root cause analysis.
• Coordinate with business, technical, and platform teams to resolve production issues.
• Oversee monitoring, change management, deployments, and operational readiness.
• Prepare service performance reports and operational dashboards.
• Manage support resources, team performance, and knowledge management.
• Drive continuous improvement while ensuring IT governance, security, and data privacy compliance.

Job Requirements

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• Strong SQL and Python skills for data processing and automation.
• Hands-on experience with Databricks notebooks, jobs, and monitoring.
• At least 5 years of IT operations or service delivery experience, including 3 years in a support or service delivery leadership role.
• Strong knowledge of ITIL processes and ServiceNow.
• Experience managing L2 application support, preferably in luxury retail.
• Excellent leadership, communication, analytical, and problem-solving skills.
• ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are an advantage.
• Proficiency in written and spoken English and Mandarin.