Senior Data Support Engineer

Aryan-Solutions-Pte.-Ltd.; Singapore; On-site; SGD 73,000 - 78,000; Full time

Job summary

Aryan-Solutions-Pte.-Ltd. is seeking a Senior Data Support Engineer to maintain reliable data operations and application support across market teams in Singapore.

The role blends hands-on Databricks work with service delivery leadership to ensure steady performance and strong stakeholder communication. The position focuses on L2 support, incident management, and governance to maintain high availability, data privacy, and compliant operation, while coordinating production changes and ongoing

Qualifications

• 5+ years in IT operations or service delivery, incl. 3 years leading service delivery or application support.
• Practical experience operating Databricks notebooks and jobs, monitoring workloads, and maintaining SQL and Python pipelines.
• Strong SQL and Python capability for data processing, analytics, reporting and automation.
• Experience leading L2 application support in luxury retail.
• Strong ITIL knowledge and practical ServiceNow experience.
• Ability to manage major incidents, escalations and stakeholder communications, coord production fixes, and improve service reliability through monitoring and root cause analysis.

Responsibilities

• Maintain reliable data operations and application support across market teams.
• Lead service delivery and monitor workloads in Databricks pipelines.
• Coordinate production fixes, incidents and stakeholder communications to improve reliability.

Skills

SQL

Python

Stakeholder communication

Incident management

Service delivery leadership

Education

Degree in Computer Science / IT / Engineering

Tools

Databricks

ServiceNow

Job description

We are looking for a Senior Data Support Engineer to maintain reliable data operations and application support across market teams. The role combines practical Databricks work with service delivery leadership, helping operational teams maintain consistent support while specialist teams focus on broader analytics initiatives.

Requirements

• A degree in Computer Science, Information Technology, Engineering or a related discipline.
• At least five years in IT operations or service delivery, including three years leading service delivery or application support.
• Practical experience operating Databricks notebooks and jobs, monitoring workloads, and maintaining SQL and Python pipelines.
• Strong SQL and Python capability for data processing, analytics, reporting and automation.
• Experience leading L2 application support in luxury retail.
• Strong ITIL knowledge and practical ServiceNow experience.
• Ability to manage major incidents, escalations and stakeholder communications, coordinate production fixes, and improve service reliability through monitoring and root cause analysis.
• Experience overseeing production changes, releases, CAB activities and operational readiness, with accountability for SLA and KPI reporting.
• Capability to plan support resources and shifts, maintain knowledge resources, and meet governance, audit, security and data privacy requirements.
• ITIL, PMP, PRINCE2, Agile or ServiceNow certifications are advantageous

Information

The position covers daily analytics operations, operational dashboards and service performance reporting, together with leadership of support quality and continuous improvement. Singapore. One permanent position. Salary: SGD6,500 to SGD7,000 monthly.