Senior Data Support Engineer

aryan solutions pte. ltd.; Singapore; On-site; SGD 73,000 - 78,000; Full time

Job summary

aryan solutions pte. ltd. is seeking a Senior Data Support Engineer to maintain reliable data operations and application support across market teams.

The role blends practical Databricks work with service delivery leadership to keep operations stable while analytics teams focus on broader initiatives. The candidate will guide L2 application support, manage incidents, and coordinate production fixes, with strong ITIL and ServiceNow experience.

Qualifications

• Degree in Computer Science, IT, Engineering or related discipline.
• 5+ years in IT operations or service delivery, incl. 3 years leading service delivery or application support.
• Hands-on Databricks notebooks and jobs, monitoring workloads, SQL and Python pipelines.
• Strong SQL and Python for data processing, analytics and automation.
• Experience leading L2 application support in luxury retail.
• Strong ITIL knowledge and ServiceNow experience.
• Ability to manage major incidents, escalations and stakeholder communications.
• Experience overseeing production changes, releases, CAB activities and operational readiness.
• Plan support resources, shifts, governance, audit, security and data privacy.
• Certifications ITIL, PMP, PRINCE2, Agile or ServiceNow advantageous.

Responsibilities

• The position focuses on daily analytics operations, operational dashboards and service performance reporting.
• Provide leadership for support quality and continuous improvement initiatives.
• Coordinate stakeholder communications and ensure timely production fixes.
• Ensure governance, audit, security and data privacy requirements are met.

Skills

SQL

Python

L2 support

ITIL

Stakeholder communication

Incident management

ServiceNow

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

Databricks

Job description

We are looking for a Senior Data Support Engineer to maintain reliable data operations and application support across market teams. The role combines practical Databricks work with service delivery leadership, helping operational teams maintain consistent support while specialist teams focus on broader analytics initiatives.

Requirements

• A degree in Computer Science, Information Technology, Engineering or a related discipline.
• At least five years in IT operations or service delivery, including three years leading service delivery or application support.
• Practical experience operating Databricks notebooks and jobs, monitoring workloads, and maintaining SQL and Python pipelines.
• Strong SQL and Python capability for data processing, analytics, reporting and automation.
• Experience leading L2 application support in luxury retail.
• Strong ITIL knowledge and practical ServiceNow experience.
• Ability to manage major incidents, escalations and stakeholder communications, coordinate production fixes, and improve service reliability through monitoring and root cause analysis.
• Experience overseeing production changes, releases, CAB activities and operational readiness, with accountability for SLA and KPI reporting.
• Capability to plan support resources and shifts, maintain knowledge resources, and meet governance, audit, security and data privacy requirements.
• ITIL, PMP, PRINCE2, Agile or ServiceNow certifications are advantageous

Information

The position covers daily analytics operations, operational dashboards and service performance reporting, together with leadership of support quality and continuous improvement. Singapore. One permanent position. Salary: SGD6,500 to SGD7,000 monthly.