Data Operations Lead: SLA‑Driven, SQL/Python & Databricks

Cognizant; Singapore; Presencial; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

Cognizant in Singapore is seeking an experienced IT Operations professional to own end-to-end service delivery across assigned markets. You will maintain SQL/Python pipelines in Databricks, monitor SLAs, and drive continuous service improvement while coordinating with business users, vendors, and platform owners.

You should have 5+ years in IT operations or service delivery, strong ITIL knowledge, and hands-on experience with ServiceNow.

Qualificações

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• Strong SQL/Python skills for data processing and automation
• Hands-on Databricks operational experience (notebooks, jobs, monitoring)
• Good SQL skills for analytics and reporting
• 5+ years of IT operations or service delivery experience, with at least 3 years in a Service Delivery or Application Support lead role.
• Strong knowledge of ITIL processes, with hands-on experience using ServiceNow.
• Experience in managing L2 application support for Luxury Retail
• Strong leadership, communication, analytical, and problem-solving skills.
• ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are advantageous.

Responsabilidades

• Execute BAU analytics and data tasks for assigned markets.
• Maintain SQL/Python-based pipelines and notebooks in Databricks.
• Own end-to-end service delivery and ensure SLA/KPI compliance across supported applications.
• Manage major incidents, escalations, and stakeholder communications to minimize business disruption.
• Coordinate with business users, development teams, vendors, and platform owners to resolve production issues in a timely manner.
• Drive proactive monitoring, root cause analysis, recurring issue elimination, and continuous service improvement initiatives.
• Govern production changes, release deployments, CAB activities, and operational readiness reviews.
• Produce service performance reports, operational dashboards, and executive management updates.
• Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities.
• Drive operational excellence initiatives to improve service quality and efficiency.
• Ensure compliance with IT governance, audit, security, and data privacy requirements.

Conhecimentos

SQL

Python

Databricks

Leadership

Communication

Problem solving

Formação académica

Bachelor's degree in Computer Science/IT/Engineering

Ferramentas

ServiceNow

ITIL

Descrição da oferta de emprego

Cognizant in Singapore is seeking an experienced IT Operations professional to own end-to-end service delivery across assigned markets. You will maintain SQL/Python pipelines in Databricks, monitor SLAs, and drive continuous service improvement while coordinating with business users, vendors, and platform owners.

You should have 5+ years in IT operations or service delivery, strong ITIL knowledge, and hands-on experience with ServiceNow.