Senior Data Support Engineer

Cognizant; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Cognizant in Singapore is seeking an experienced IT Operations professional to own end-to-end service delivery across assigned markets. You will maintain SQL/Python pipelines in Databricks, monitor SLAs, and drive continuous service improvement while coordinating with business users, vendors, and platform owners.

You should have 5+ years in IT operations or service delivery, strong ITIL knowledge, and hands-on experience with ServiceNow.

Formación

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• Strong SQL/Python skills for data processing and automation
• Hands-on Databricks operational experience (notebooks, jobs, monitoring)
• Good SQL skills for analytics and reporting
• 5+ years of IT operations or service delivery experience, with at least 3 years in a Service Delivery or Application Support lead role.
• Strong knowledge of ITIL processes, with hands-on experience using ServiceNow.
• Experience in managing L2 application support for Luxury Retail
• Strong leadership, communication, analytical, and problem-solving skills.
• ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are advantageous.

Responsabilidades

• Execute BAU analytics and data tasks for assigned markets.
• Maintain SQL/Python-based pipelines and notebooks in Databricks.
• Own end-to-end service delivery and ensure SLA/KPI compliance across supported applications.
• Manage major incidents, escalations, and stakeholder communications to minimize business disruption.
• Coordinate with business users, development teams, vendors, and platform owners to resolve production issues in a timely manner.
• Drive proactive monitoring, root cause analysis, recurring issue elimination, and continuous service improvement initiatives.
• Govern production changes, release deployments, CAB activities, and operational readiness reviews.
• Produce service performance reports, operational dashboards, and executive management updates.
• Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities.
• Drive operational excellence initiatives to improve service quality and efficiency.
• Ensure compliance with IT governance, audit, security, and data privacy requirements.

Conocimientos

SQL

Python

Databricks

Leadership

Communication

Problem solving

Educación

Bachelor's degree in Computer Science/IT/Engineering

Herramientas

ServiceNow

ITIL

Descripción del empleo

Execute BAU analytics and data tasks for assigned markets

Maintain SQL/Python-based pipelines and notebooks in Databricks

Own end-to-end service delivery and ensure SLA/KPI compliance across supported applications.

Manage major incidents, escalations, and stakeholder communications to minimize business disruption.

Coordinate with business users, development teams, vendors, and platform owners to resolve production issues in a timely manner

Drive proactive monitoring, root cause analysis, recurring issue elimination, and continuous service improvement initiatives.

Govern production changes, release deployments, CAB activities, and operational readiness reviews.

Produce service performance reports, operational dashboards, and executive management updates.

Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities

Drive operational excellence initiatives to improve service quality and efficiency

Ensure compliance with IT governance, audit, security, and data privacy requirements

Job Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.

Strong SQL/Python skills for data processing and automation

Hands-on Databricks operational experience (notebooks, jobs, monitoring)

Good SQL skills for analytics and reporting

5+ years of IT operations or service delivery experience, with at least 3 years in a Service Delivery or Application Support lead role.

Strong knowledge of ITIL processes, with hands-on experience using ServiceNow.

Experience in managing L2 application support for Luxury Retail

Strong leadership, communication, analytical, and problem-solving skills.

ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are advantageous.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.