Data Centre Site Operations Specialist (24x7)

STT APDC PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

ST Telemedia Global Data Centres (STT GDC) is seeking a hands-on Operations Technician to monitor data centre infrastructure around the clock. You will act as Level 1 for onsite incidents and coordinate remote requests within SLA, ensuring accurate ticket documentation and ITIL conformance.

The role requires M&E and DC facilities knowledge, and readiness to be on 24x7 standby for coverage, with a focus on safety, security and high service levels.

Qualifications

• ITE certificate or diploma in computing/electrical/mechanical engineering or related field.
• At least 1 year of relevant work experience in 24x7 DC or facility operations, or fresh graduate with relevant qualifications.
• General knowledge of M&E and network critical infrastructure.
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Meticulous team player with ability to work under pressure in a fast-paced environment.
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary.

Responsibilities

• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
• Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
• Deliver ITIL compliance process conformance for incident, problem and change management
• Ensure effective implementation of safety, security and customer support policy and procedures
• Coordinate and provide support to contractors and vendors as well as inspecting completed work
• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
• Participate and support internal and external audits for internal stakeholders and customers
• Generate accurate and regular reports when required
• Any other duties or project as assigned by the Management

Skills

DC facilities knowledge

M&E knowledge

Network infrastructure

Safety & security procedures

Attention to detail

Team player

Education

ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering

Job description

ST Telemedia Global Data Centres (STT GDC) is seeking a hands-on Operations Technician to monitor data centre infrastructure around the clock. You will act as Level 1 for onsite incidents and coordinate remote requests within SLA, ensuring accurate ticket documentation and ITIL conformance.

The role requires M&E and DC facilities knowledge, and readiness to be on 24x7 standby for coverage, with a focus on safety, security and high service levels.