Data Centre Associate

CYBER DATA CENTRE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

CYBER DATA CENTRE PTE. LTD. in Singapore seeks a Data Center Associate to support day-to-day operations, maintenance, and reliability of the data center site.

You will perform physical inspections, manage capacity, assets, and vendor coordination to ensure customer services run without interruption. The role requires 1–3 years in data center or IT infrastructure operations, knowledge of DCIM/asset management tools, and a safety-focused mindset.

Qualifications

• Diploma in Electrical/Mechanical Engineering or related field.
• 1–3 years in data center, critical facilities, or IT infra operations.
• Basic understanding of data center power, cooling, and cabling.
• Familiarity with ticketing, DCIM or asset management tools.
• Able to work shifts and participate in on-call rotation.
• Good communication, attention to detail, safety mindset.

Responsibilities

• Carry out scheduled physical and visual inspections of IT equipment and critical facilities (power, cooling, fire protection, environmental monitoring).
• Log abnormalities in ticketing/DCIM and escalate per SOPs.
• Provide on-site support during maintenance windows and planned events.
• Respond to hardware failures and raise repair or replacement cases with manufacturers/service providers.
• Track cases to resolution and keep incident records up to date.
• Allocate rack space, power, and cooling for installations, relocations, decommissions.
• Maintain capacity records to keep space/power/cooling within limits.
• Run cycle counts and reconcile assets against records.
• Coordinate and supervise vendors/contractors on site, ensuring safety/security.

Education

Diploma in Electrical/Mechanical Engineering, Data Centre Infrastructure & Operation, Facilities Management, or a related field

Tools

DCIM

Ticketing system

Asset management

Job description

The Data Center Associate supports the day-to-day operation, maintenance, and reliability of the data center site. The role covers physical infrastructure checks, capacity allocation, asset control, vendor coordination, and on-site support for projects and incidents, so that customer services run without interruption.

Key responsibilities

• Carry out scheduled physical and visual inspections of IT equipment and critical facilities (power, cooling, fire protection, environmental monitoring), including equipment health checks such as status and fault indicators
• Spot abnormalities early, log them in the ticketing or DCIM system, and **escalate** according to standard operating procedures (SOPs)
• Provide on-site support during planned power-down and power-up events and maintenance windows, following approved Method of Procedure (MOP) documents
• Respond to hardware failures and raise repair or replacement cases with manufacturers and service providers
• Track each case through to resolution and keep incident records accurate and up to date
• Allocate rack space, power, and cooling for new installations, relocations, and decommissions
• Maintain capacity records so space, power, and cooling stay within design and safety limits
• Run regular cycle counts and reconcile physical assets against inventory records
• Manage asset movements (receiving, installation, relocation, disposal) according to change and asset control procedures
• Coordinate, escort, and supervise vendors and contractors on site, ensuring they follow safety and security requirements

About you

• Diploma in Electrical/Mechanical Engineering, Data Centre Infrastructure & Operation, Facilities Management, or a related field
• 1-3 years of experience in data center, critical facilities, or IT infrastructure operations
• Basic understanding of data center power (UPS, PDU, generators), cooling (CRAC/CRAH), and structured cabling
• Familiarity with ticketing, DCIM, or asset management tools
• Able to work shifts and take part in on-call rotation
• Good communication skills, attention to detail, and a strong safety mindset
• Certifications such as CDCP or ITIL Foundation are an advantage