Data Centre Facilities Specialist - 24/7 Operations

5 Stones HRM Pte. Ltd.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

5 STONES HRM PTE. LTD. is seeking a capable professional to manage and service large scale data centre infrastructure and facilities, ensuring 24x7 operations in rotating shifts.

The role involves supporting DC services through constant monitoring, serving as Level 1 escalation for onsite incidents, and maintaining accurate records in the ticketing system. Applicants should have a Diploma/ Degree in Computing, Electrical, or Mechanical Engineering and at least 1 year of relevant DC/facility

Qualifications

• Experience in 24x7 DC or facility operations environment.
• Strong knowledge of ITIL processes (incident/problem/change).
• Ability to document requests clearly in ticketing system and work under pressure.

Responsibilities

• Monitor and service large scale data centre infrastructure for 24x7 operations.
• Serve as Level 1 escalation for onsite incidents; respond within SLA.
• Document and update requests in the internal Web Portal ticketing system.
• Support ITIL compliance for incident, problem and change management.
• Coordinate with contractors and vendors; inspect completed work.
• Plan and support preventive and reactive maintenance with minimal service disruption.
• Participate in audits and generate regular reports as required.
• Carry out other duties as assigned by Management.

Skills

24x7 operations

ITIL

Incident handling

Team player

Pressure handling

Education

Diploma/ Degree in Computing/Electrical/Mechanical Engineering

Tools

Web Portal ticketing system

Monitoring tools

Job description

5 STONES HRM PTE. LTD. is seeking a capable professional to manage and service large scale data centre infrastructure and facilities, ensuring 24x7 operations in rotating shifts.

The role involves supporting DC services through constant monitoring, serving as Level 1 escalation for onsite incidents, and maintaining accurate records in the ticketing system. Applicants should have a Diploma/ Degree in Computing, Electrical, or Mechanical Engineering and at least 1 year of relevant DC/facility