facility technician

5 STONES HRM PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

5 STONES HRM PTE. LTD. is seeking a Data Centre Operations Associate to support 24x7 monitoring and onsite maintenance. You will act as Level 1 escalation for incidents, respond within SLA, and document requests in the ticketing system.

The role requires a diploma in computing/electrical/mechanical fields or related qualifications, with 1 year of relevant experience or fresh graduates. Onsite work at Defu or Loyang in Singapore with standby readiness is expected.

Qualifications

• Diploma or tertiary qualification in computing/electrical/mechanical engineering or related field.
• 1 year of relevant 24x7 DC or facility operations experience or fresh graduate with related qualifications.
• General knowledge of M&E and Network Critical Infrastructure.
• Broad knowledge of DC facilities systems (PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc).
• Meticulous team player able to work under pressure in fast-paced environment.
• Willingness to standby on a 24x7 recall basis.

Responsibilities

• Provide 24x7 monitoring of data centre infrastructure.
• Act as Level 1 escalation point for onsite incidents and respond to remote requests within SLA.
• Document and update requests in the internal ticketing system.
• Support ITIL-compliant incident, problem and change management processes.
• Ensure safety, security and customer support policies are followed.
• Coordinate with contractors and vendors and inspect completed work.
• Plan and support preventive and reactive maintenance with minimal service disruption.
• Assist internal and external audits and generate reports as required.
• Perform other duties or projects assigned by Management.

Education

Diploma in Computing/Electrical/Mechanical Engineering

Job description

work location: Defu or Loyang

Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts

Job Description

• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
• Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
• Deliver ITIL compliance process conformance for incident, problem and change management
• Ensure effective implementation of safety, security and customer support policy and procedures
• Coordinate and provide support to contractors and vendors as well as inspecting completed work
• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
• Participate and support internal and external audits for internal stakeholders and customers
• Generate accurate and regular reports when required
• Any other duties or project as assigned by the Management

Requirements

• Tertiary/ Diploma in Computing/Electrical/Mechanical Engineering or related field
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Meticulous team player with the ability to work under pressure in a fast-pace environment
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary