building services specialist

5 Stones HRM Pte. Ltd.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

5 STONES HRM PTE. LTD. is seeking a capable professional to manage and service large scale data centre infrastructure and facilities, ensuring 24x7 operations in rotating shifts.

The role involves supporting DC services through constant monitoring, serving as Level 1 escalation for onsite incidents, and maintaining accurate records in the ticketing system. Applicants should have a Diploma/ Degree in Computing, Electrical, or Mechanical Engineering and at least 1 year of relevant DC/facility

Qualifications

• Experience in 24x7 DC or facility operations environment.
• Strong knowledge of ITIL processes (incident/problem/change).
• Ability to document requests clearly in ticketing system and work under pressure.

Responsibilities

• Monitor and service large scale data centre infrastructure for 24x7 operations.
• Serve as Level 1 escalation for onsite incidents; respond within SLA.
• Document and update requests in the internal Web Portal ticketing system.
• Support ITIL compliance for incident, problem and change management.
• Coordinate with contractors and vendors; inspect completed work.
• Plan and support preventive and reactive maintenance with minimal service disruption.
• Participate in audits and generate regular reports as required.
• Carry out other duties as assigned by Management.

Skills

24x7 operations

ITIL

Incident handling

Team player

Pressure handling

Education

Diploma/ Degree in Computing/Electrical/Mechanical Engineering

Tools

Web Portal ticketing system

Monitoring tools

Job description

Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts

Job Description

• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
• Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
• Deliver ITIL compliance process conformance for incident, problem and change management
• Ensure effective implementation of safety, security and customer support policy and procedures
• Coordinate and provide support to contractors and vendors as well as inspecting completed work
• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
• Participate and support internal and external audits for internal stakeholders and customers
• Generate accurate and regular reports when required
• Any other duties or project as assigned by the Management

Requirements

• Tertiary/ Diploma in Computing/Electrical/Mechanical Engineering or related field
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Meticulous team player with the ability to work under pressure in a fast-pace environment
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary