Data Center Technician

JLL; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

JLL is seeking a Data Center Operations Technician to support daily data centre and critical facilities activities. You will troubleshoot issues, coordinate with vendors, and report to the Data Center Operation Site Lead.

Responsibilities include leading contractors, monitoring DC infrastructure, handling incident management, service desk activities, and ensuring safe onsite practices. You will maintain records and contribute to monthly reports, drawing on a Diploma in CS and relevant data

Qualifications

• Diploma in Computer Science or equivalent required.
• Data Centre Certification preferred.
• Minimum 3 years in Data Centre Operations.

Responsibilities

• Lead contractors and vendors in daily data centre operations.
• Monitor infrastructure systems and DC environment.
• Escalate critical facilities alerts promptly.
• Manage incident response and service desk support.
• Ensure safe on-site work practices and site documentation.
• Prepare monthly Data Centre and Service Desk reports.

Skills

Vendor management

Incident management

Service desk

Data centre operations

Communication skills

Education

Diploma in Computer Science

Data Centre Certification (CDCP)

Tools

CMMS

Data centre monitoring tools

HVAC monitoring tools

Job description

Position Summary/Overview:
The Data Center Operation technician has overall responsibility to support the troubleshooting and coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with UOB BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills