Data Center Technical Services Manager — 24/7 Ops & RCA Leader

Delta Electronics Southeast Asia & Oceania; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Delta Electronics Southeast Asia & Oceania seeks an experienced Technical Service Manager to lead service operations for critical infrastructure projects, notably data centers in Singapore. You will ensure high-quality technical support, maintenance services, and customer satisfaction.

The role requires 5–10 years in operations & maintenance, strong electrical/DCIM knowledge, and experience managing teams. Travel to customer sites may be required; ITIL is a plus and English proficiency is

Qualifications

• Bachelor's degree in Electrical, Electronic Engineering, or related field.
• 5–10 years of experience in operations & maintenance services.
• Experience in a managerial or supervisory role within critical environments (e.g. data centers).
• Strong technical knowledge in electrical systems, UPS, cooling systems, and DCIM.
• Experience working in SLA-driven service environments.
• ITIL certification is an advantage.
• Strong problem-solving, communication, and stakeholder management skills.
• Proficiency in English is required.
• A valid driving license is preferred for travel to customer sites.

Responsibilities

• Provide technical support and resolve customer issues within SLA commitments.
• Collaborate with Product Management and R&D to address technical challenges and perform root cause analysis (RCA).
• Generate failure analysis reports and manage incident response.
• Oversee maintenance services, warranty support, and 24/7 service operations.
• Build and maintain strong customer relationships post-sales.
• Plan and allocate service resources effectively.
• Act as escalation point for technical issues (including after office hours when required).
• Manage spare parts inventory and RMA processes.
• Develop and manage service partners and subcontractors.
• Deliver technical training and documentation to customers.

Skills

Problem solving

Communication

Stakeholder management

Education

Bachelor's degree in Electrical/Electronic Engineering

Tools

ITIL

Job description

Delta Electronics Southeast Asia & Oceania seeks an experienced Technical Service Manager to lead service operations for critical infrastructure projects, notably data centers in Singapore. You will ensure high-quality technical support, maintenance services, and customer satisfaction.

The role requires 5–10 years in operations & maintenance, strong electrical/DCIM knowledge, and experience managing teams. Travel to customer sites may be required; ITIL is a plus and English proficiency is