Data Center Technical Services Lead

AirTrunk; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

AirTrunk in Singapore seeks an experienced Technical Services Manager to lead planning and coordination of preventive maintenance and repair works across our data centre portfolio, ensuring 100% uptime and adherence to customer SLAs. You will manage multi-disciplinary teams, coordinate with customers and third-party vendors, review procedures, and maintain compliance with ISMS/ISO/SOC2/PCI.

5+ years data centre engineering experience required; strong English communication and proactive change

Qualifications

• 5+ years of mechanical and electrical experience in data centres or related fields.
• Ability to establish and review Method of Procedure documents, incident reports, emergency summaries, root cause analyses, and O&M manuals.
• Experience with managing third-party service providers and negotiating quotes/pricing.
• Familiarity with Customer Portals, BMS, and CMMS systems.
• Excellent collaboration and strong English communication skills.
• Flexible, proactive, and customer-focused with meeting-chair experience.

Responsibilities

• Lead planning and coordination of preventive maintenance and repairs, manage OPEX budget and change/incident procedures.
• Coordinate with Development team to oversee construction, installation, testing, and adherence to standards.
• Ensure compliance with SOPs, MOPs, EOPs and regulatory requirements.
• Serve as primary operational contact for customers and escalation point during incidents.
• Attend witness testing during commissioning and validate operation sequences and documentation.
• Oversee provisioning of data centre services, connectivity, power, and any added services for customers.
• Lead minor capital projects for customers or internal purposes.
• Supervise operational metrics, risk analysis, and regular property inspections.
• Participate in on-call incident response roster.

Skills

Planning & coordination

Stakeholder management

Documentation & SOPs

Change management

English communication

Job description

AirTrunk in Singapore seeks an experienced Technical Services Manager to lead planning and coordination of preventive maintenance and repair works across our data centre portfolio, ensuring 100% uptime and adherence to customer SLAs. You will manage multi-disciplinary teams, coordinate with customers and third-party vendors, review procedures, and maintain compliance with ISMS/ISO/SOC2/PCI.

5+ years data centre engineering experience required; strong English communication and proactive change