Technical Service Manager (Data Center/Critical Infrastructure)

Delta Electronics Southeast Asia & Oceania; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Delta Electronics Southeast Asia & Oceania seeks an experienced Technical Service Manager to lead service operations for critical infrastructure projects, notably data centers in Singapore. You will ensure high-quality technical support, maintenance services, and customer satisfaction.

The role requires 5–10 years in operations & maintenance, strong electrical/DCIM knowledge, and experience managing teams. Travel to customer sites may be required; ITIL is a plus and English proficiency is

Qualifications

• Bachelor's degree in Electrical, Electronic Engineering, or related field.
• 5–10 years of experience in operations & maintenance services.
• Experience in a managerial or supervisory role within critical environments (e.g. data centers).
• Strong technical knowledge in electrical systems, UPS, cooling systems, and DCIM.
• Experience working in SLA-driven service environments.
• ITIL certification is an advantage.
• Strong problem-solving, communication, and stakeholder management skills.
• Proficiency in English is required.
• A valid driving license is preferred for travel to customer sites.

Responsibilities

• Provide technical support and resolve customer issues within SLA commitments.
• Collaborate with Product Management and R&D to address technical challenges and perform root cause analysis (RCA).
• Generate failure analysis reports and manage incident response.
• Oversee maintenance services, warranty support, and 24/7 service operations.
• Build and maintain strong customer relationships post-sales.
• Plan and allocate service resources effectively.
• Act as escalation point for technical issues (including after office hours when required).
• Manage spare parts inventory and RMA processes.
• Develop and manage service partners and subcontractors.
• Deliver technical training and documentation to customers.

Skills

Problem solving

Communication

Stakeholder management

Education

Bachelor's degree in Electrical/Electronic Engineering

Tools

ITIL

Job description

About the Role

We are seeking an experienced Technical Service Manager to lead service operations for critical infrastructure projects, particularly within data centers. This role is key to ensuring high-quality technical support, maintenance services, and customer satisfaction.

Key Responsibilities

• Provide technical support and resolve customer issues within SLA commitments
• Collaborate with Product Management and R&D to address technical challenges and perform root cause analysis (RCA)
• Generate failure analysis reports and manage incident response
• Oversee maintenance services, warranty support, and 24/7 service operations
• Build and maintain strong customer relationships post-sales
• Plan and allocate service resources effectively
• Act as escalation point for technical issues (including after office hours when required)
• Manage spare parts inventory and RMA processes
• Develop and manage service partners and subcontractors
• Deliver technical training and documentation to customers

Requirements

• Bachelor's Degree in Electrical, Electronic Engineering, or related field
• Minimum 5-10 years of experience in operations & maintenance services
• Experience in a managerial or supervisory role within critical environments (e.g. data centers)
• Strong technical knowledge in electrical systems, UPS, cooling systems, and DCIM
• Experience working in SLA-driven service environments
• ITIL certification is an advantage
• Strong problem-solving, communication, and stakeholder management skills
• Proficiency in English is required
• A valid driving license is preferred for travel to customer sites

Why Join Delta Electronics?

• Be part of a global leader in power and thermal management solutions
• Work on fast-growing data center and critical infrastructure projects
• Opportunity to lead and shape service operations in Singapore and the region