Data Center Operations & Incident Response Lead

PERSOL Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PERSOL Singapore is seeking an IT Operations Specialist to support data centre services through monitoring and management of systems, networks and facilities. You will handle day-to-day computer operations, including account and tape management, and act as an escalation point for facilities and system/network incidents.

You will oversee service desk activities, monitor system alerts, liaise with landlords and vendors on utilities and facilities, and assist in planning disaster recovery

Qualifications

• Monitor and manage system, network and facilities to support data centre services.
• Perform computer operations including account and tape management.
• Incident management and escalation point for facilities and system/network.
• Manage and administer the service desk operations.
• System alert monitoring and escalation.
• Liaison with landlord / vendor regarding utilities, building services / facilities and systems issues
• Assist in planning and execution of disaster recovery activities
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Review of the data centre operations and report any gaps and issues
• Maintain proper IT documentation and prepare monthly reporting

Responsibilities

• Monitor and manage system, network and facilities to support data centre services.
• Perform computer operations including account and tape management.
• Incident management and escalation point for facilities and system/network.
• Manage and administer the service desk operations.
• System alert monitoring and escalation.
• Liaison with landlord / vendor regarding utilities, building services / facilities and systems issues
• Assist in planning and execution of disaster recovery activities
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Review of the data centre operations and report any gaps and issues
• Maintain proper IT documentation and prepare monthly reporting

Job description

PERSOL Singapore is seeking an IT Operations Specialist to support data centre services through monitoring and management of systems, networks and facilities. You will handle day-to-day computer operations, including account and tape management, and act as an escalation point for facilities and system/network incidents.

You will oversee service desk activities, monitor system alerts, liaise with landlords and vendors on utilities and facilities, and assist in planning disaster recovery