Data Centre Facilities & Incident Response Engineer

Singapore Telecommunications Limited; Singapore; On-site; SGD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible work arrangements

Health and wellness benefits

Training and development programs

Internal mobility opportunities

Job summary

Singapore Telecommunications Limited is seeking a Facilities Monitoring & Operations professional to support its Data Centre environments in a 24x7 CNOC. You will monitor critical infrastructure (UPS, generators, cooling, environmental sensors) and ensure systems operate reliably with real-time alarms and rapid incident escalation.

Responsibilities include incident/change coordination, documenting activities, and generating performance reports.

Qualifications

• 2+ years of relevant experience in Data Centre Operations or mission critical facilities environments.
• Familiarity with 24x7 operations environments is preferred.
• Understanding of power, cooling, environmental monitoring, and building management systems.

Responsibilities

• Monitor and manage critical DC facilities in a 24x7 CNOC environment.
• Real-time monitoring of electrical, mechanical and environmental systems.
• Respond to alarms and incidents, escalate to customer success and technical teams as needed.
• Ensure BMS/EMS/DCIM and IoT devices are functioning reliably.
• Coordinate with onsite teams during maintenance and outages.
• Maintain logs, escalation reports and documentation.

Skills

Troubleshooting

Coordination

Communication

Teamwork

24x7 shift readiness

Education

ITE/Nitec/Higher Nitec or Diploma in Electrical/Mechanical Engineering or Facilities Management

ITIL Foundation certification

Tools

BMS

EMS

DCIM

Servicenow

Job description

Singapore Telecommunications Limited is seeking a Facilities Monitoring & Operations professional to support its Data Centre environments in a 24x7 CNOC. You will monitor critical infrastructure (UPS, generators, cooling, environmental sensors) and ensure systems operate reliably with real-time alarms and rapid incident escalation.

Responsibilities include incident/change coordination, documenting activities, and generating performance reports.