Data Center Operations Lead — Incident & SLA Champion

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

ALPHAEUS PTE. LTD. seeks an experienced lead for daily data centre operations in Singapore. You will supervise the operations team, manage schedules and ensure monitoring, backup, and incident escalation align with SLAs across enterprise environments.

You will coordinate remote hands, maintain SOPs and records, and liaise with infrastructure teams and vendors to resolve issues promptly. ITIL knowledge is advantageous.

Qualifications

• Experience in data centre operations with team supervision.
• Practical experience in infrastructure monitoring and escalation.
• Experience with enterprise backup operations (monitoring, tape handling, off-site prep).
• Familiarity with Veritas NetBackup or similar backup platforms.
• Knowledge of monitoring tools such as SolarWinds or Tivoli.
• Ability to maintain SOPs, incident records and audit documentation.
• Understanding data centre access controls and remote hands procedures.
• ITIL Foundation certification or equivalent knowledge is a plus.

Responsibilities

• Supervise data centre operations personnel, prepare monthly duty rosters and monitor team performance.
• Oversee monitoring of network, server, application and infrastructure alerts, ensuring timely response and escalation.
• Monitor scheduled backup jobs using Veritas NetBackup or equivalent enterprise backup tools.
• Coordinate backup tape handling, media library activities and off-site tape preparation according to established procedures.
• Maintain incident logs and coordinate fault resolution with infrastructure teams, vendors and service partners.
• Monitor operational jobs and services across enterprise environments, including Windows services, SQL, SAP and web applications.
• Coordinate authorised remote hands activities, including server and network equipment restarts.
• Maintain operating procedures, rack diagrams, equipment inventories and operational records.
• Oversee visitor access, rack key controls, equipment labelling and hardware decommissioning records.
• Monitor facility alerts relating to cooling, UPS, water detection and fire alarm systems, escalating abnormalities to the responsible teams.
• Support audits and report operational incidents, service-level performance and outstanding issues to management.
• Ensure complete shift handovers and follow-up on unresolved incidents.

Skills

Data centre ops

Team supervision

Incident escalation

SLA delivery

Infrastructure monitoring

Backup operations

Vendor coordination

ITIL knowledge

SOP maintenance

Remote hands

Tools

Veritas NetBackup

SolarWinds

IBM Tivoli

Job description

ALPHAEUS PTE. LTD. seeks an experienced lead for daily data centre operations in Singapore. You will supervise the operations team, manage schedules and ensure monitoring, backup, and incident escalation align with SLAs across enterprise environments.

You will coordinate remote hands, maintain SOPs and records, and liaise with infrastructure teams and vendors to resolve issues promptly. ITIL knowledge is advantageous.