Data Center Incident & Operations Technician

TRUST RECRUIT PTE. LTD.; Singapore; Presencial; SGD 40.000 - 60.000; Jornada completa

Descripción de la vacante

TRUST RECRUIT PTE. LTD. in Singapore is seeking an on-site IT incidents technician to respond to incidents, execute work orders, and ensure SLA adherence. You will work in a controlled IDC environment, monitor systems, and perform rigorous data recording.

The role requires familiarity with ticketing systems, SOPs, and hands-on maintenance of switches, servers, cabling, and related equipment. The successful candidate will conduct site surveys and provide on-site supervision and timely feedback.

Formación

• Proficiency in Microsoft Office and basic IT equipment knowledge.

Responsabilidades

• Respond to incidents and execute work orders in accordance with SLA requirements.
• Identify risks through inspections in the IDC environment and handle emergencies quickly following EOP processes; complete incident data and preliminary reports.
• Follow master SOPs and tickets with zero errors and SLA compliance.
• Be familiar with IDC switches, servers, cabling, and related equipment; complete site surveys, on-site supervision, and feedback as required.

Conocimientos

Microsoft Office proficiency

Basic IT equipment knowledge

Herramientas

Ticketing system

IDC environment awareness

Descripción del empleo

TRUST RECRUIT PTE. LTD. in Singapore is seeking an on-site IT incidents technician to respond to incidents, execute work orders, and ensure SLA adherence. You will work in a controlled IDC environment, monitor systems, and perform rigorous data recording.

The role requires familiarity with ticketing systems, SOPs, and hands-on maintenance of switches, servers, cabling, and related equipment. The successful candidate will conduct site surveys and provide on-site supervision and timely feedback.