Data & Call Centre Team Lead (Mon-Fri | 10 months)

PERSOL; Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

PERSOL in Singapore is seeking a capable Verification Officer Team Lead for a 10-month contract based at Novena. You will guide a small team to achieve target data verification results, handle complaints, and ensure data quality.

The role requires a Diploma or equivalent, proven supervisory experience, KPI familiarity, and strong MS Excel skills including PivotTables and VLOOKUP. You will train teammates, set daily targets, and coordinate with stakeholders to meet tight timelines.

Qualifications

• Possess minimum Diploma or equivalent.
• Must have relevant experience with proven record in supervisory role.
• Must be able to commit till project completion.
• Experience with Key Performance Indicators (KPIs).
• Experience in handling projects and meet timeline.
• Must be detailed and ensure data accuracy.
• Outstanding organizational and leadership skills.
• Excellent customer service skills.
• Experience with coaching or training.
• Comfortable to work in a dynamic and fast-paced environment with tight project timelines.
• Able to handle unexpected situations and provide appropriate solutions to stakeholders.
• Proficient in Microsoft Office especially MS Excel (Pivot table & vLookup will be added advantage).
• Selected candidates are required to complete the training course and passed the tests based on the given criteria.
• Only Singaporean may apply.
• Required to attend and pass training and assessment on the first week of work.

Responsibilities

• Lead a team of Verification Officers to achieve results in getting the desired number of verifying data from the respondents.
• Handle any complaints referred by the Verification Officer.
• Verify data and amend query checks to ensure quality of data.
• Conduct training for teammates to ensure effective execution.
• Setting daily targets and goals to meet the desired deadline Communicate effectively with teammates and ensure everyone has a common goal to achieve team results.
• Outbound call to respondent for verification of data.

Skills

Leadership

Coaching

KPIs

Data accuracy

MS Excel

Pivot table

VLOOKUP

Customer service

Education

Diploma or equivalent

Tools

MS Excel

Job description

Office: Novena

Contract Duration: 10 months

Targeted Start Date: December 2026/ January 2027

Monday to Friday 08:30am to 6:00pm

Responsibilities

• Lead a team of Verification Officers to achieve results in getting the desired number of verifying data from the respondents
• Handle any complaints referred by the Verification Officer
• Verify data and amend query checks to ensure quality of data
• Conduct training for teammates to ensure effective execution
• Setting daily targets and goals to meet the desired deadline Communicate effectively with teammates and ensure everyone has a common goal to achieve team results
• Outbound call to respondent for verification of data

Requirements

• Possess minimum Diploma or equivalent.
• Must have relevant experience with proven record in supervisory role
• Must be able to commit till project completion
• Experience with Key Performance Indicators (KPIs)
• Experience in handling projects and meet timeline
• Must be detailed and ensure data accuracy
• Outstanding organizational and leadership skills
• Excellent customer service skills
• Experience with coaching or training
• Comfortable to work in a dynamic and fast-paced environment with tight project timelines
• Able to handle unexpected situations and provide appropriate solutions to stakeholders
• Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Only Singaporean may apply

• Required to attend and pass training and assessment on the first week of work