Data-Driven Admin & Call Centre Lead (10-Month Contract)

PERSOL; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

PERSOL Singapore is hiring to lead a team of admin and call centre officers to achieve verified data targets for respondents. The role runs Monday to Friday 8:30am–6:00pm on a 10-month contract starting December 2026 or January 2027, based at our Novena office.

You will handle complaints, verify data, train teammates, set daily targets, and ensure timely project delivery while maintaining data quality. Strong Excel skills and prior supervisory experience are essential; Singaporean applicants

Qualifications

• Diploma or equivalent required.
• Must have supervisory experience.
• Experience with KPIs.
• Experience in handling projects and meet timelines.
• Must be detailed and ensure data accuracy.
• Outstanding organizational and leadership skills.
• Excellent customer service skills.
• Experience with coaching or training.
• Comfortable in a dynamic, fast-paced environment with tight project timelines.
• Able to handle unexpected situations and provide solutions to stakeholders.
• Proficient in MS Office, especially MS Excel (PivotTable & vLookup advantageous).
• Selected candidates must complete training and pass tests in the first week.

Responsibilities

• Lead a team of Admin and call centre officers to achieve verified data targets from respondents.
• Handle complaints referred by Verification Officer.
• Verify data and amend query checks to ensure data quality.
• Conduct training for teammates to ensure effective execution.
• Set daily targets and communicate clearly to meet deadlines and goals.
• Outbound calls to respondents for data verification.

Skills

Leadership

Team supervision

Training

Customer service

Data accuracy

KPI

Project management

Communication

Time management

Education

Diploma or equivalent

Tools

MS Excel

Job description

PERSOL Singapore is hiring to lead a team of admin and call centre officers to achieve verified data targets for respondents. The role runs Monday to Friday 8:30am–6:00pm on a 10-month contract starting December 2026 or January 2027, based at our Novena office.

You will handle complaints, verify data, train teammates, set daily targets, and ensure timely project delivery while maintaining data quality. Strong Excel skills and prior supervisory experience are essential; Singaporean applicants