Admin & Call Centre Team Lead (Mon-Fri | 10 months)

PERSOL; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

PERSOL Singapore is hiring to lead a team of admin and call centre officers to achieve verified data targets for respondents. The role runs Monday to Friday 8:30am–6:00pm on a 10-month contract starting December 2026 or January 2027, based at our Novena office.

You will handle complaints, verify data, train teammates, set daily targets, and ensure timely project delivery while maintaining data quality. Strong Excel skills and prior supervisory experience are essential; Singaporean applicants

Qualifications

• Diploma or equivalent required.
• Must have supervisory experience.
• Experience with KPIs.
• Experience in handling projects and meet timelines.
• Must be detailed and ensure data accuracy.
• Outstanding organizational and leadership skills.
• Excellent customer service skills.
• Experience with coaching or training.
• Comfortable in a dynamic, fast-paced environment with tight project timelines.
• Able to handle unexpected situations and provide solutions to stakeholders.
• Proficient in MS Office, especially MS Excel (PivotTable & vLookup advantageous).
• Selected candidates must complete training and pass tests in the first week.

Responsibilities

• Lead a team of Admin and call centre officers to achieve verified data targets from respondents.
• Handle complaints referred by Verification Officer.
• Verify data and amend query checks to ensure data quality.
• Conduct training for teammates to ensure effective execution.
• Set daily targets and communicate clearly to meet deadlines and goals.
• Outbound calls to respondents for data verification.

Skills

Leadership

Team supervision

Training

Customer service

Data accuracy

KPI

Project management

Communication

Time management

Education

Diploma or equivalent

Tools

MS Excel

Job description

Office: Novena

Contract Duration: 10 months

Targeted Start Date: December 2026/ January 2027

Monday to Friday 08:30am to 6:00pm

Lead a team of Admin and call centre officers to achieve results in getting the desired number of verifying data from the respondents

• Handle any complaints referred by the Verification Officer
• Verify data and amend query checks to ensure quality of data
• Conduct training for teammates to ensure effective execution
• Setting daily targets and goals to meet the desired deadline Communicate effectively with teammates and ensure everyone has a common goal to achieve team results
• Outbound call to respondent for verification of data

• Possess minimum Diploma or equivalent.
• Must have relevant experience with proven record in supervisory role
• Must be able to commit till project completion
• Experience with Key Performance Indicators (KPIs)
• Experience in handling projects and meet timeline
• Must be detailed and ensure data accuracy
• Outstanding organizational and leadership skills
• Excellent customer service skills
• Experience with coaching or training
• Comfortable to work in a dynamic and fast-paced environment with tight project timelines
• Able to handle unexpected situations and provide appropriate solutions to stakeholders
• Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Required to attend and pass training and assessment on the first week of work
• Only Singaporean may apply