Data Analyst, Customer Insights & Systems, CXD [GRIT@Gov]

Ministry Of Social And Family Development; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

Ministry Of Social And Family Development in Singapore is seeking a data analytics intern to support the Customer Insights and Systems team. You will work on ETL, text analytics, and dashboard development to turn data into actionable insights for service improvement.

This role offers exposure to real-world data projects, mentorship from experienced analysts, and opportunities to learn Tableau/Power BI and Python.

Qualifications

• Pursuing an undergraduate degree in Business Analytics, Data Science, Statistics, Information Systems, or a related field
• Strong quantitative and analytical aptitude with demonstrable experience in data analysis and statistical methods
• Proficiency in at least one data manipulation and analysis tool (e.g., Python, R, SQL)
• Experience with data visualization tools and dashboard development (Tableau, Power BI)
• Fundamental knowledge of text analytics and qualitative data analysis methods

Responsibilities

• Perform data ETL on multiple datasets from various sources
• Conduct text analytics, sentiment analysis, and statistical analysis to derive insights
• Design and develop interactive dashboards visualising quantitative metrics and qualitative findings
• Support automated and scalable reporting processes
• Collaborate with stakeholders to identify KPI and translate requirements into analytical solutions

Skills

Data analytics aptitude

Python/R/SQL

Tableau/Power BI

Text analytics

Communication skills

Education

Undergraduate degree in Business Analytics, Data Science, Statistics, Information Systems, or related field

Tools

Python

R

SQL

Tableau

Power BI

Job description

What the role is:

Description of Division/Branch:The Customer Experience Division (CXD) is dedicated to ensuring a positive and consistent service experience for the citizens the Ministry of Social and Family Development serves. Our Customer Insights and Systems team drives innovation and excellence in service delivery through leveraging the use of data and Artificial Intelligence (AI).If you are passionate about applying your technical skills to create meaningful social impact, we want to hear from you.

What you will be working on:

• Perform data ETL (Extraction, Transformation and Loading) on both quantitative and qualitative datasets from multiple sources
• Conduct text analytics, sentiment analysis, and statistical analysis to derive actionable insights
• Design and develop interactive monitoring dashboards that effectively visualise both quantitative metrics and qualitative findings
• Support the development of automated and scalable reporting processes
• Collaborate with stakeholders to identify key performance indicators and translate business requirements into analytical solutions

What we are looking for:

Functional/Technical Competencies Required:

• Pursuing an undergraduate degree in Business Analytics, Data Science, Statistics, Information Systems, or a related field
• Strong quantitative and analytical aptitude / skills with demonstrable experience (coursework or project experience) in data analysis and statistical methods
• Proficiency in at least one of the data manipulation and analysis tools (e.g., Python, R, SQL)
• Experience with data visualisation tools and dashboard development (e.g., Tableau, Power BI, or similar platforms)
• Fundamental knowledge of text analytics, sentiment analysis techniques, and qualitative data analysis methods

General Competencies:

• Good research, communication, and presentation skills with ability to translate complex data into clear insights
• Strong attention to detail and commitment to data accuracy and quality
• An interest in customer insights and service improvement through data-driven approaches
• Proactive, problem-solving attitude with ability to work with diverse datasets and stakeholders
• Eagerness to learn with mentorship and guidance from experienced data analysts

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.