DaaS Engineer

Keppel Technology Solutions; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Keppel Technology Solutions in Singapore is seeking an IT Support Engineer with 3–5 years of IT experience to provide L2 support and optimize Microsoft 365 and Intune services. You will play a key role in on-call rotations and in developing PowerShell scripts to manage M365 environments.

Ideal candidates hold a Diploma in IT, basic knowledge of Active Directory/Azure AD, and familiarity with SCCM, GPOs, BitLocker, and LAPS. Strong teamwork and professional client interaction are required.

Qualifications

• Diploma in IT or related field.
• 3–5 years IT experience providing end user devices support / migration / implementation.
• Fundamental knowledge of Microsoft 365 (Intune, Teams, SharePoint Online, Exchange, Azure AD).
• Familiarity with endpoint device management tools (SCCM, GPOs, BitLocker, LAPS).
• Windows 10/11; MacOS, iOS, ChromeOS knowledge is a plus.

Responsibilities

• Provide L2 technical support and advice on systems-related issues.
• Administer and optimize Microsoft 365 & MDM (Intune).
• On-call standby with varied shifts during critical periods.
• Support End User Devices operations across multiple environments.
• Develop and maintain technical documentation for Microsoft 365 & MDM.

Skills

IT support

Microsoft 365

Intune

PowerShell

End user devices

Documentation

Education

Diploma in IT

Tools

Active Directory

Azure AD

SCCM

GPOs

BitLocker

LAPS

Job description

Job Responsibilities

• Provide L2 technical support and advice to users on systems-related issues or queries
• Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Intune
• May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
• Provide technical support for multiple customer environments on End User Devices operations
• Provide support for Windows operating systems (OS), end-users software and applications
• Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
• Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation
• Provide support to project implementation and documentation.
• Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach
• Work closely with Project Manager to deliver high-quality project implementation
• Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune
• Any ad-hoc duties as assigned

Job Requirements

• At least Diploma in any IT related courses
• At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
• Fundamental knowledge of Microsoft 365 (Intune, Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)
• Familiarise with endpoint device management tools:
• On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS
• Familiarise with endpoint devices operating system (OS). Windows 10/11. Advantageous to know MacOS, iOS, Chrome OS
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
• To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc
• Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)
• Basic programming knowledge e.g. PowerShell and Visual basic scripting
• Office Productivity tools for writing and presentation skills needs.
• Knowledge of IT lifecycle management
• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management '

Business Segment

Connectivity

Platform

Operating Division