DaaS Engineer

Keppel; Singapore; On-site; SGD 52,000 - 86,000; Full time

Job summary

Keppel in Singapore is seeking an experienced IT professional to provide L2 support for user systems, focusing on Microsoft 365, Intune, and end-user devices. You will manage administration, on-call rotations including nights, and collaborate with Service Delivery and Project teams to deliver reliable IT services.

Diploma in IT and 3–5 years of experience are required. Apply to join a dynamic team supporting multiple client environments and improving system performance through automation with

Qualifications

• Diploma in IT or related field.
• 3–5 years of IT experience, with end-user support / migrations.
• Strong knowledge of Microsoft 365 (Intune, Teams, SharePoint Online) and Azure AD.
• Experience with endpoint management tools (GPOs, SCCM, BitLocker, LAPS).
• Familiarity with Windows 10/11; MacOS/iOS knowledge advantageous.
• Certifications MD102/MS102 or CompTIA A+ are a plus.
• Good communication and customer-facing skills.
• Ability to work independently and in a team, with on-call readiness.

Responsibilities

• Provide L2 technical support and advice to users on systems-related issues.
• Administer and optimize Microsoft 365 and MDM (Intune).
• On-call standby during critical cutovers or incidents.
• Support End User Devices across multiple customer environments.
• Provide support for Windows OS and end-user applications.
• Develop and maintain documentation for Microsoft 365 and MDM configurations.
• Collaborate with Service Delivery and Technical Managers to meet expectations.
• Support project implementations and related documentation.
• Deliver technical solutions for project delivery and resolve issues.
• Work with Project Manager for high-quality implementations.
• Develop PowerShell scripts to manage Microsoft 365 and Intune.
• Perform ad-hoc duties as assigned.

Skills

Microsoft 365

Intune

End user support

PowerShell

VBScript

Windows OS

Azure AD

Active Directory

SCCM

ITIL

Education

Diploma in IT

Tools

SCCM

BitLocker

LAPS

GPOs

Active Directory

Job description

JOB DESCRIPTION

Job Responsibilities

• Provide L2 technical support and advice to users on systems-related issues or queries
• Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Intune
• May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
• Provide technical support for multiple customer environments on End User Devices operations
• Provide support for Windows operating systems (OS), end-users software and applications
• Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
• Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation
• Provide support to project implementation and documentation.
• Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach
• Work closely with Project Manager to deliver high-quality project implementation
• Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune
• Any ad-hoc duties as assigned

Job Requirements

• At least Diploma in any IT related courses
• At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
• Fundamental knowledge of Microsoft 365 (Intune, Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)
• Familiarise with endpoint device management tools:
• On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS
• Familiarise with endpoint devices operating system (OS). Windows 10/11. Advantageous to know MacOS, iOS, Chrome OS
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
• To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc
• Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)
• Basic programming knowledge e.g. PowerShell and Visual basic scripting
• Office Productivity tools for writing and presentation skills needs.
• Knowledge of IT lifecycle management
• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management '

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JOB REQUIREMENTS

Please refer to job description for more details.

BUSINESS SEGMENT

Connectivity

PLATFORM

Operating Division