DaaS Engineer

Keppel Ltd.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Keppel Ltd. seeks an experienced IT professional to provide L2 support for End User Devices and Microsoft 365/Intune. The role covers on-prem AD, SCCM, and MDM management, with hands-on scripting via PowerShell.

You will work with Service Delivery and Technical Managers to ensure service excellence, contribute to documentation, and support project delivery. A Diploma in IT and 3–5 years of IT experience are required.

Qualifications

• At least 3–5 years of IT experience, delivering end-user devices support, migrations or implementations.
• Fundamental knowledge of Microsoft 365 products (Intune, Teams, SharePoint Online, Exchange, Azure AD).
• Familiar with endpoint device management tools and on-prem AD environment.
• Knowledge of Windows 10/11; MacOS/iOS/Chrome OS is a bonus.
• Microsoft 365 certifications MD-102, MS-102, CompTIA A+ or equivalent are encouraged.
• Basic programming knowledge in PowerShell and VBScript.

Responsibilities

• Provide L2 technical support and guidance on systems-related issues.
• Administer and optimize Microsoft 365 and MDM (Intune) performance.
• Handle on-call shifts during critical cutovers or incidents.
• Support End User Devices operations across multiple customer environments.
• Maintain technical documentation for design, config, usage, and troubleshooting.
• Collaborate with Service Delivery and Technical Managers to meet customer expectations.
• Assist with project implementation and documentation; deliver technical solutions.
• Develop and maintain PowerShell scripts to manage M365/Intune.
• Contribute to high-quality project delivery in partnership with Project Managers.
• Undertake ad-hoc duties as assigned.

Skills

Microsoft 365

Intune

Teams

SharePoint Online

Exchange

Azure AD

PowerShell

VBScript

End user devices

Windows OS

Education

Diploma in IT

Tools

SCCM

BitLocker

LAPS

Active Directory

GPOs

Job description

JOB DESCRIPTION

Job Responsibilities

• Provide L2 technical support and advice to users on systems-related issues or queries

• Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Intune

• May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management

• Provide technical support for multiple customer environments on End User Devices operations

• Provide support for Windows operating systems (OS), end-users software and applications

• Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products

• Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation

• Provide support to project implementation and documentation.

• Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach

• Work closely with Project Manager to deliver high-quality project implementation

• Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune

• Any ad-hoc duties as assigned

Job Requirements:-

• At least Diploma in any IT related courses

• At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.

• Fundamental knowledge of Microsoft 365 (Intune, Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)

• Familiarise with endpoint device management tools:

• On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS

• Familiarise with endpoint devices operating system (OS). Windows 10/11. Advantageous to know MacOS, iOS, Chrome OS

• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment

• To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc

• Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)

• Basic programming knowledge e.g. PowerShell and Visual basic scripting

• Office Productivity tools for writing and presentation skills needs.

• Knowledge of IT lifecycle management

• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management’

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JOB REQUIREMENTS

Please refer to job description for more details.

BUSINESS SEGMENT

Connectivity

PLATFORM

Operating Division