CX Transformation Leader: AI-Driven Experience & Growth
CAPGEMINI SINGAPORE PTE. LTD.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Capgemini Singapore Pte. Ltd. seeks a Customer Experience (CX) Leader to grow CX consulting and transformation capabilities across marketing, sales, service, and digital channels. You will collaborate with executives, lead journey transformations, and drive AI-enabled, data-driven customer strategies.
As a trusted advisor, you will shape opportunities, build long-term client relationships, and contribute to Capgemini's Southeast Asia DCX practice growth across Singapore and the region.
Qualifications
- 15+ years of experience in CX, Digital Transformation, CRM, or consulting.
- Strong track record leading CX transformation initiatives.
- Experience engaging C-level stakeholders.
- Proven business development and consulting sales experience.
- Strong understanding of customer journeys and service design.
- Experience in consulting/technology services organisations.
Responsibilities
- Lead customer experience consulting and transformation engagements.
- Advise executive stakeholders on customer strategy, engagement, and digital transformation.
- Facilitate journey mapping, service design workshops, and customer visioning.
- Develop transformation roadmaps and operating models aligned to the CX vision.
- Define business cases and value realisation frameworks.
- Collaborate with sales teams to shape opportunities and grow strategic accounts.
Skills
Tools
Job description
Capgemini Singapore Pte. Ltd. seeks a Customer Experience (CX) Leader to grow CX consulting and transformation capabilities across marketing, sales, service, and digital channels. You will collaborate with executives, lead journey transformations, and drive AI-enabled, data-driven customer strategies.
As a trusted advisor, you will shape opportunities, build long-term client relationships, and contribute to Capgemini's Southeast Asia DCX practice growth across Singapore and the region.
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