Experience Designer: End-to-End Customer Journeys & Insights

Daimler AG (Canada); Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Mercedes-Benz Singapore is seeking an Executive - Experience Designer (Customer Journeys & Insights) to shape how customers experience the brand across touchpoints. You will design and map journeys from discovery to ownership and beyond, ensuring every interaction adds value.

The role bridges design and analytics, turning customer feedback into meaningful actions, translating insights into improvements, and running pilots and tests to prove impact while strengthening loyalty.

Qualifications

• University degree or equivalent in Business, Marketing, Design, Human-Centered Innovation, Analytics, or a related field
• Experience in customer experience, journey design, marketing, analytics, or related fields
• Familiarity with tools such as Salesforce (SFDC), Salesforce Marketing Cloud (SFMC), or dashboarding tools (e.g. Power BI, Tableau) is advantageous

Responsibilities

• Design and map customer journeys end-to-end
• Turn customer feedback into meaningful action
• Translate insights into real improvements
• Test, learn, and refine continuously
• Drive retention and long-term engagement
• Enable the organization to think customer-first

Skills

Customer experience

Journey design

Analytics

Influence stakeholders

Communication

Education

University degree or equivalent in Business, Marketing, Design, Human-Centered Innovation, Analytics, or a related field

Tools

Salesforce (SFDC)

Salesforce Marketing Cloud (SFMC)

Power BI

Tableau

Job description

Mercedes-Benz Singapore is seeking an Executive - Experience Designer (Customer Journeys & Insights) to shape how customers experience the brand across touchpoints. You will design and map journeys from discovery to ownership and beyond, ensuring every interaction adds value.

The role bridges design and analytics, turning customer feedback into meaningful actions, translating insights into improvements, and running pilots and tests to prove impact while strengthening loyalty.