Customer Support Specialist - Precious Metals

BULLIONSTAR PTE. LTD.; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

BullionStar PTE. LTD. is hiring a Customer Services Associate in Singapore. You will be the frontline representative, delivering accurate information and empathetic service to sophisticated customers dealing with precious metals.

Knowledge of bullion products, strong English communication, and a proactive mindset are valued. The role involves managing inquiries, collaborating with teams, and continually improving customer experiences in a fast-paced setting.

Qualifications

• Experience in customer support or service roles.
• Ability to resolve issues with accuracy and patience.
• Strong written and verbal communication in English.

Responsibilities

• Represent BullionStar in every interaction with customers, ensuring accuracy and trust.
• Handle high volumes of enquiries without dropping standards.
• Identify recurring questions or frictions and propose improvements.
• Protect customer trust by upholding confidentiality of information.
• Use AI and technology to draft responses, analyze sentiment and streamline tasks.

Skills

Customer service

Attention to detail

Communication

Problem solving

Job description

BullionStar PTE. LTD. is hiring a Customer Services Associate in Singapore. You will be the frontline representative, delivering accurate information and empathetic service to sophisticated customers dealing with precious metals.

Knowledge of bullion products, strong English communication, and a proactive mindset are valued. The role involves managing inquiries, collaborating with teams, and continually improving customer experiences in a fast-paced setting.