AI-Enabled Customer Experience Lead

BULLIONSTAR PTE. LTD.; Singapore; Sur place; SGD 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

13th-month bonus

Variable bonus up to 3 months

Résumé du poste

BullionStar, Singapore’s leading precious metals dealer, seeks a customer support specialist to represent the company across emails and calls. You’ll handle high volumes with accuracy, ensure customer trust, and use AI tools to draft responses and analyze trends.

This role emphasizes ownership, fast learning, and customer-first thinking in a dynamic environment. You will join a team that values initiative, clear communication, and continuous improvement as we deliver trusted service for gold,

Qualifications

• Customer support mindset with attention to detail
• Ability to handle high enquiry volumes and maintain quality
• Strong communication skills in English, written and spoken

Responsabilités

• Represent BullionStar in emails and phone interactions with customers
• Manage high volumes of enquiries while maintaining accuracy and quality
• Identify recurring questions and propose process improvements
• Protect customer confidentiality and data security
• Leverage AI tools to draft responses and analyze sentiment

Description du poste

BullionStar, Singapore’s leading precious metals dealer, seeks a customer support specialist to represent the company across emails and calls. You’ll handle high volumes with accuracy, ensure customer trust, and use AI tools to draft responses and analyze trends.

This role emphasizes ownership, fast learning, and customer-first thinking in a dynamic environment. You will join a team that values initiative, clear communication, and continuous improvement as we deliver trusted service for gold,