Customer Support & Operations Coordinator

JAI INTEGRATED TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

JAI Integrated Technologies Pte. Ltd. is seeking a Customer Service Coordinator to bridge clients and internal teams, handling daily support operations and ensuring high satisfaction.

You will answer inquiries, process orders, manage escalations, and coordinate with logistics, sales, and technical support to deliver seamless service. Training new staff and maintaining FAQs may be part of the role, with a focus on improving processes through CRM data.

Responsibilities

• Answer inquiries, process orders, and handle complaints via phone, email, or online chat according to company guidelines.
• Investigate customer disputes, issue refunds or compensations, and elevate complex problems to senior management or specialized departments.
• Connect customers with internal teams (such as logistics, sales, or technical support) to ensure smooth service delivery.
• Monitor customer feedback, update CRM databases, track performance metrics, and prepare reports to help improve processes.
• Assist with training new staff, maintain internal documentation like FAQs or call scripts, and support day-to-day workflow operations.

Job description

JAI Integrated Technologies Pte. Ltd. is seeking a Customer Service Coordinator to bridge clients and internal teams, handling daily support operations and ensuring high satisfaction.

You will answer inquiries, process orders, manage escalations, and coordinate with logistics, sales, and technical support to deliver seamless service. Training new staff and maintaining FAQs may be part of the role, with a focus on improving processes through CRM data.