Customer Support Officer/Specialist

XENDER TECH PTE. LTD.; Singapore; On-site; SGD 31,000 - 33,000; Full time

Job summary

XENDER TECH PTE. LTD. in Singapore seeks a Customer Support Specialist to connect our global users with the product team and manage online reviews, gather feedback, and help improve our app.

This role requires fluency in English and Mandarin Chinese, with Mandarin as the primary communication language with users. Strong communication, empathy, and MS Office proficiency are essential to deliver excellent support.

Qualifications

• Fluency in English and Mandarin Chinese is required.
• Chinese is the primary language used to communicate with users and review product documentation.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong communication, active listening, and problem-solving skills.
• Demonstrated empathy and patience when dealing with user issues.

Responsibilities

• Check platform daily to answer user reviews, questions, and feedback online.
• Turn negative experiences into positive ones by resolving complaints and thanking happy users with empathetic responses.
• Collect user feedback and feature requests, sharing them with Product and Tech teams to improve the app.
• Create and update standard response templates and keep the FAQ/knowledge base current.

Skills

English

Mandarin Chinese

Strong communication

Active listening

Problem-solving

Empathy

Patience

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Job Description

We are looking for a detail-oriented Customer Support Specialist in Singapore to connect our global users with our product team. In this role, you will manage online user reviews, gather feedback, and help us continuously improve our app.

Key Responsibilities

• Check platform daily to answer user reviews, questions, and feedback online.
• Turn negative experiences into positive ones by resolving complaints, answering questions, and thanking happy users with helpful, empathetic responses.
• Collect user feedback and feature requests, and share them directly with our Product and Tech teams to help make the app better.
• Create and update standard response templates and keep our FAQ/knowledge base fresh.

Requirements

Language Proficiency:Fluency in EnglishandMandarin Chineseis required, with Chinese being the primary language used to communicate with users, manage user feedback, and review product documentation.

Technical & Soft Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint). Strong communication, active listening, and problem-solving skills. Strong empathy and patience when dealing with user complaints.

Position Details:

Salary:SGD 2,800 – SGD 3,000 / month

Working Hours: 8:30 AM – 6:00 PM (Mon - Fri)

Location:Clarke Quay