Bilingual Support Specialist - Mandarin/English

XENDER TECH PTE. LTD.; Singapore; On-site; SGD 31,000 - 33,000; Full time

Job summary

XENDER TECH PTE. LTD. in Singapore is seeking a detail-oriented Customer Support Specialist to connect our global users with our product team. You will manage online user reviews, gather feedback, and help us continuously improve our app.

Responsibilities include replying to reviews, resolving complaints, collecting feature requests for Product and Tech teams, and maintaining structured, template-based communications. The role emphasizes empathy, patience and clear, friendly communication.

Qualifications

• Fluent in English and Mandarin Chinese; Mandarin is the primary language.
• Strong communication, active listening, and problem-solving abilities.
• Empathy and patience when addressing user issues; basic computer skills.

Responsibilities

• Check platform daily to answer user reviews, questions, and feedback online.
• Resolve complaints and turn negative experiences into positive ones with empathetic replies.
• Collect user feedback and feature requests for Product and Tech teams.
• Maintain a structured, low-stress environment with standard templates and internal reporting.

Skills

English

Mandarin Chinese

Communication

Active listening

Problem solving

Empathy

Patience

Basic computer skills

Job description

XENDER TECH PTE. LTD. in Singapore is seeking a detail-oriented Customer Support Specialist to connect our global users with our product team. You will manage online user reviews, gather feedback, and help us continuously improve our app.

Responsibilities include replying to reviews, resolving complaints, collecting feature requests for Product and Tech teams, and maintaining structured, template-based communications. The role emphasizes empathy, patience and clear, friendly communication.