Quality & Customer Experience Specialist - Singapore

Grapevine Round1 AI; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Plaud in Singapore is seeking a Quality & Customer Experience Specialist to lead multi‑channel quality audits, assess agent performance, and drive continuous improvement by identifying root causes of issues from agent errors to system bottlenecks. You will collaborate with product, engineering, and ops teams to optimize support operations and enhance the customer journey in a fast‑growing AI productivity company.

Fluency in English and a practical, data‑driven mindset are essential.

Qualifications

• Proven experience in CS QA, quality management, or support operations.
• Outcome-driven mindset to differentiate execution vs system issues.
• Familiarity with tech support, logistics, or platform-specific support; English fluency with Western user context.

Responsibilities

• Lead cross-channel quality audits and evaluate agent performance.
• Identify root causes of issues and drive continuous improvement with ops and product teams.

Skills

CS QA experience

Quality Management

Support Operations

Job description

Quality & Customer Experience Specialist - Singapore

Plaud is a fast‑growing AI‑powered productivity company looking for a Customer Experience Specialist in Singapore. The role involves leading multi‑channel quality audits, evaluating agent performance, and driving continuous improvement by identifying root causes of issues from agent errors to system bottlenecks. Collaboration with cross‑functional teams to optimize support operations is a core component.

Qualifications

• Proven experience in CS QA, Quality Management, or Support Operations
• Outcome‑oriented mindset to distinguish execution vs system failures
• Familiarity with technical support, logistics, or platform‑specific support
• Proficient in English with Western user context understanding

About the Company

High‑growth AI company with $250M revenue run rate, focused on productivity solutions.