Customer Service Officer

XENDER TECH PTE. LTD.; Singapore; On-site; SGD 31,000 - 33,000; Full time

Job summary

XENDER TECH PTE. LTD. in Singapore is seeking a detail-oriented Customer Support Specialist to connect our global users with our product team. You will manage online user reviews, gather feedback, and help us continuously improve our app.

Responsibilities include replying to reviews, resolving complaints, collecting feature requests for Product and Tech teams, and maintaining structured, template-based communications. The role emphasizes empathy, patience and clear, friendly communication.

Qualifications

• Fluent in English and Mandarin Chinese; Mandarin is the primary language.
• Strong communication, active listening, and problem-solving abilities.
• Empathy and patience when addressing user issues; basic computer skills.

Responsibilities

• Check platform daily to answer user reviews, questions, and feedback online.
• Resolve complaints and turn negative experiences into positive ones with empathetic replies.
• Collect user feedback and feature requests for Product and Tech teams.
• Maintain a structured, low-stress environment with standard templates and internal reporting.

Skills

English

Mandarin Chinese

Communication

Active listening

Problem solving

Empathy

Patience

Basic computer skills

Job description

Job Description

We are looking for a detail-oriented Customer Support Specialist in Singapore to connect our global users with our product team. In this role, you will manage online user reviews, gather feedback, and help us continuously improve our app.

Key Responsibilities

• Check platform daily to answer user reviews, questions, and feedback online.
• Turn negative experiences into positive ones by resolving complaints, answering questions, and thanking happy users with helpful, empathetic responses.
• Collect user feedback and feature requests, and share them directly with our Product and Tech teams to help make the app better.
• Structured & Low-Stress Environment: Focus purely on standard feedback logging, basic template replies, and internal reporting.

No direct customer interaction and escalation stress.

Requirements

Language Proficiency: Fluency in English and Mandarin Chinese is required, with Chinese being the primary language used.

Technical & Soft Skills: Basic Computer Skills. Strong communication, active listening, and problem-solving skills. Strong empathy and patience when dealing with user complaints.

Position Details

Salary: SGD 2,800 – SGD 3,000 / month

Working Hours: 8:30 AM – 6:00 PM (Mon - Fri) 1.5 Hour Break

Location: Clarke Quay