CUSTOMER SERVICE EXECUTIVE

UNITED OIL COMPANY PTE LTD; Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

UNITED OIL COMPANY PTE LTD is seeking an Account Manager to support existing customers and drive business development in Singapore.

You will build relationships, manage orders, coordinate with internal teams, handle quotations, and ensure timely responses to customer inquiries. Proficiency in English and Mandarin is preferred, and SAP B1 knowledge is an advantage.

Qualifications

• Diploma in any discipline
• Bachelor’s degree in any discipline an advantage
• 2 years of relevant BD experience for diploma或 degree holders
• Previous sales / customer service / telesales experience is a plus
• Proactive in building relationships and proposing solutions
• Highly meticulous and able to meet tight deadlines
• Good interpersonal skills
• Good analytical and problem-solving skills
• Proficient in English and/or Mandarin to interact with customers
• Basic MS Office Word and Excel
• Knowledge of SAP B1 an advantage

Responsibilities

• Build relationships with existing customers by understanding their needs and assisting with queries
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, QA, Logistics, Product Development)
• Update customers on shipment status, monitor credit terms and assist with payments
• Receive customer-supplied items and arrange delivery or self-collection
• Plan material schedule for key private label customers
• Prepare costing, quotations and admin duties of the BD department
• Verify and endorse purchase orders and process sales orders
• Analyze customer order history and advise on follow-ups
• Manage SAP B1 and update orders for production and internal stakeholders

Skills

Account Management

Interpersonal skills

Analytical thinking

Problem solving

Education

Diploma

Bachelor's degree advantageous

Tools

SAP B1

MS Office

Job description

Remark: Able to start work immediately

Core Responsibilities:

Account Management

• Build relationships with existing customers by understanding their needs and assisting with their queries

• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)

• Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments

• Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products

• Plan material schedule for key private label customers

• Prepare costing, quotations and administrative duties of the Business Development department

• Verify and endorse purchase orders and process sales orders

• Analyse customer order history, monitor repeat orders, take actions to understand the situation and alert the Business Development Manager/Senior BD Executive on follow-up actions

• Manage SAP B1 system and update relevant information (orders) for production and internal stakeholders

Job Specifications:

Minimum education qualifications:

• Diploma in any discipline

• Bachelor’s degree in any discipline an advantage

Minimum years of experience:

• 2 years of relevant experience in Business Development for diploma or degree holders

• Previous sales / customer service / telesales experience will be a plus

Key job-specific competency requirements:

• Proactive in building relationships and proposing solutions

• Highly meticulous and able to meet tight deadlines

• Good interpersonal skills

• Good analytical and problem-solving skills

• Proficient in verbal and written English and/or Mandarin to be able to interact with customers effectively

• Basic proficiency in MS Office Word and Excel

• Knowledge of SAP B1 an advantage

Key Result Areas:

• High internal and external customer satisfaction

• Timely turnaround time to customer queries